Advanced Services powered by Hawaiian Telcom

Help Desk as a Service (HDaaS)

Providing Support for Today's Digital World

Managing an effective call center is a multi-faceted challenge of technical and human resource management. It requires a combination of hiring the best people, providing the right level of technical and soft skills training, and having the internal skillset to manage a phone solution that provides the best experience for your customers.

Help Desk as a Service

A flexible call center solution for long term or short-term customer engagements.

Agents with Wide Range of Skillsets

Multiple Languages Supported

Weekly Reporting

Benefits

Flat rate SLA based pricing
The ability to grow or scale along with demand, including burst usage
Assistance with planning your call routing and implementing best practices for your need
Recurring meetings to report progress, trends, issues, etc.

Features

Agents with a wide range of skillsets, both technical and non-technical
Multiple Languages Supported
Weekly reporting on key call metrics

Connect with the experts

at cbts and hawaiian telcom

Get Connected Or learn more about CBTS

Product Sheet

Want to know more? Download the data sheet for full product details.

Download PDF