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Webmail Support

Webmail Support

Hawaiian Telcom Webmail

 For Webmail access go directly to mail.hawaiiantel.net

Checking mail

Composing, replying to, and forwarding mail

Adding and renaming folders

Customizing your mail service

Checking Mail

When you check your mail after logging in, your mail service retrieves messages for your default account. Messages for your added accounts are retrieved when you view the related inbox.

You should click Check Mail periodically during an extended session to update your inbox. Checking mail when you are viewing mail in your added accounts reduces the chances of unexpected errors. Any mail filters that you have set up will operate each time you click Check Mail.

To browse through your mail accounts:
  1. Click Folders in the toolbar to display your accounts and folder structure in the main pane.
  2. Click the arrow symbol beside a folder or subfolder name to show or hide any subfolders.
  3. Click the name of a folder to display its contents in the mail pane.

When your mail service is new, you will have only your default account and its default folders: Inbox and Trash.

To open mail:
  • Click either the From or Subject headers for the mail that you want to open.

When the number of messages in the mail pane exceeds the list size (set in your mail preferences) the list is organized into ranges that must be viewed separately.

To show a new range of messages:
  1. Click the arrow at the right of the Show list to open the list of available ranges.
  2. Click the range that you want to view. The main mail pane displays the new range of messages.
    • You can sort your mail by clicking the arrows in the column headings of the main mail pane. The arrows behave like toggles, so each time you click one the order of information is reversed.
    • You can change the number of messages that are displayed in the main mail pane. See Changing your mail display settings.
Related topics:

Searching for mail

Use the Search Mail window to find mail stored in any of your accounts. The search engine looks for headers that contain the text you specify in the location you specify.

To search for mail:
  1. Click Search in the mail toolbar to open the Search Mail window.
  2. Select the target account from the Search list.
  3. Enter the keyword or keywords for your search in the Text field.

    Note Case does not matter, but word order does: when searching for multiple keywords, the search engine looks for headers that contain the sequence of characters that you entered.

  4. Select one of the following from the Field list:
    • From
    • Recipients
    • Subject
    • Date
    • All headers
  5. If you want to restrict your search to a particular folder within the account that you specified in step 2, select the target folder from the Folder list.
  6. Click Search to have the results of the search displayed in the mail pane.
Related topics:

Moving, copying, and deleting mail and folders

Your added accounts are synchronized with your integrated mail service. Actions such as deleting or moving messages will be reflected in the added account right away.

To copy or move mail or folders:
  1. Select the mail or folder (or folders) that you want to move.
  2. Click Copy/Move to open the list of possible destinations within Accounts.
  3. Select the destination folder.
  4. Click Copy or Move.
To delete mail from the main list:
  1. Select the mail that you want to delete (any number of messages).
  2. Click Delete to open a confirmation message.
  3. Click OK.

    You may use the selection box in the column heading to select all mail in the window. You can then de-select individual messages that you want to keep.

To delete mail from its own window:
  1. Open the message.
  2. Click Delete to open a confirmation window.
  3. Click OK.

This procedure is useful if you have set your mail preferences to open a selected message in its own window rather than in the preview window.

To purge mail:
  1. Click Purge in the Choose an Action list to open a confirmation window.

    Note You don't have to select the messages that you want to purge.

  2. Click OK to delete the mail from the related account (from both your integrated services view and in the client view).

Purging only applies to messages that you have marked for deletion in a separate mail client such as Microsoft Outlook. Purging deletes mail that appears with a line through it and with the deleted mail icon beside it from your mail service.

  • Deleting mail automatically purges it from any additional accounts that you manage from your integrated services.
To delete a folder:
  1. Select the folder that you want to delete.
  2. Click Delete. A confirmation message appears.
  3. Click OK.
Related topics:

About mail symbols

The following symbols may appear in your main mail pane. Message priority symbols are set by the sender of a message.

High priority

Low priority

Attachment

Replied to

Meeting invitation

 

Related topics:

Flagging mail

You can mark messages in a mail list with a flag symbol that appears in the column to the left of the From and Subject columns. Flagging messages is useful for drawing them to your attention.

To flag messages:
  1. Select one or more messages.
  2. Click the arrow at the right of the Choose an Action list in the mail toolbar to view the list of actions.
  3. Click Flag to close the Choose an Action list and refresh your mail list so that the flag or flags appear.
To remove flags from messages:
  1. Select one or more flagged messages.
  2. Click the arrow at the right of the Choose an Action list in the mail toolbar to view the list of actions.
  3. Click Flag to close the Choose an Action list and refresh your mail list so that the flag or flags disappear.
Related topics:

Using links within a message

Every message displays links in the top right corner for speedier execution of common tasks:

Add Contact

Lets you quickly add the sender to your contacts.

Block Sender

Lets you quickly add the sender to your Blocked Senders Filter.

Show All Headers

Displays detailed header information that is usually hidden by default, such as the name of the sending server and the path the message took.

Print View

Shows the message in a window that includes the browser toolbar with the File list (includes Print) and does not include the features that appear in the regular mail view, such as the toolbar buttons and the message links such as Print View.

Show as Text

Shows the message as pure text. A message that was formatted in HTML loses its formatting and displays all the HTML coding within the body of the message.

Related topics:

About your mail service

Your mail service provides the following features:

  • Configurable delivery options
  • Support for multiple mail accounts
  • Integration with other services that you may subscribe to, such as address book and calendar

Click a topic below for more information:

Composing, replying to, and forwarding mail

The reply to and forward message windows are the same as the Compose Message window, except that they already contain information from the message you selected.

  • Replies and forwarded messages take the format of the original message unless you select different formatting from the Format list in the Compose Message window.
  • If you select more than one message to forward, the messages will be sent as attachments within a single message.
To send mail:
  1. Click Compose in the toolbar to open the Compose Message window.
  2. Enter header information such as To, Cc, Bcc, and Subject.

    You must enter at least one address in one of the To, Cc, or Bcc fields for the message to be sent. Other fields and functions are optional, including the message field.

  3. Click Send.
    • If you have set your mail preferences to save outgoing mail, the message will be stored in the Sent Items folder for the related account.
To reply to mail:
  1. Select a message from the mail pane.
  2. Select Reply or Reply All from the Choose an Action list in the toolbar.

    The Compose Message window opens with the original information.

  3. Complete your message.
  4. Click Send.
To forward mail:
  1. Select a message from the mail pane.
  2. Select Forward from the Choose an Action list in the toolbar.

    The Forward Message window opens with the original information.

  3. Complete your message.
  4. Click Send.
Related topics:

Checking spelling

The Spell Check function is accessible from the Compose Message window.

When you are ready to send your message, you can quickly check the spelling against the dictionary for your mail service. You can also add words to the dictionary directly from the Spell Check window.

Note Use caution when adding words to your Spell Check dictionary. You cannot edit the dictionary.

To check spelling:
  1. Click Spell Check to open the Spell Check window.

    The Spell Check window displays potential errors in bold italics. If there are no errors in the message, the heading displays the words "Spell Check (Complete)".

  2. Select an alternative spelling from the Choose suggestion list or enter another spelling in the Enter new spelling field.
  3. Click one of the following:
    • Replace to select the choice you made in step 2.
    • Replace All to select the choice you made in step 2 for every instance of the word.
    • Ignore to have the mail service ignore the potential error.
    • Ignore All to have the mail service ignore any other occurrences of the potential error.

      When you click one of these buttons, the mail service enters your choice and presents you with other occurrences of potential errors until the spell checking is complete.

    • Add to select the choice that you made in step one for addition to the dictionary that the mail service keeps for you.
    • Delete to have the selected word deleted from the message.
  4. Repeat step 3 for each potential error presented in the Spell Check window.

    When no potential errors remain, the "Spell Check (Complete)" message appears.

  5. Click OK to close the Spell Check window and update your message (or click Cancel to close the window without updating your message).
Related topics:

Saving drafts

By default, each of your mail accounts has a folder named Drafts, for storing drafts of your unsent messages. Saving drafts is recommended as a safeguard against losing them if your session is closed due to inactivity. You can also save draft copies of your mail messages and send them to your recipients at a future date.

A saved draft copy will replace a previous copy.

To save a draft copy of a mail message:
  1. Compose your mail message as usual.

    You can also add attachments to your message; they are saved with the draft copy.

  2. Click the Save Draft button.

Your mail message has been saved to your Drafts folder. The Compose Message window remains open for you to make more changes. Repeat this procedure to save a new draft over the previous copy. If you are not sending this message immediately, you can save the message to the Drafts folder and close the Compose Message window.

You can also set Auto-Save in the mail display section of our mail preferences to prevent losing drafts during extended sessions on your mail service.

To send a saved draft copy of a mail message:
  1. In your Drafts folder, click any of the available links for the desired message (for example, the From:, Subject, or Date line).

    Your draft message appears in the lower pane.

  2. Click the Edit button to view the message in the Compose Message window.
  3. Edit the message or attachments, if required.
  4. Click Send.

Your message disappears from your Drafts folder and is sent to the identified recipients.

Note If you are composing a message and saving drafts during composition, you can send the message immediately. The saved draft copy of the message disappears from the Drafts folder once you send it.

Related topics:

Sending mail from another account

When you have composed a message, you may want to send it from another account. For example, you may want the recipient to see your nickname and your home address instead of your formal name and your business address.

To send from another account:
  1. Prepare a message.
  2. Select a different account from the Account list, under the Subject field.
  3. Click Send.

You can add other accounts in your mail preferences. Your default mail account is marked in the Available Accounts list in the Mail Account Settings section of your mail preferences.

Related topics:

 Formatting your mail

When you compose a message, you can specify that you want to send it in the HTML format and use the HTML editing tools within the message window.

Note HTML formatting tools are only available if your browser is Internet Explorer, version 5.0, 5.5, or 6.0, and if your computer's operating system is Windows 98, NT, or 2000.

To format a message with HTML:
  1. In the Compose Message window, select HTML from the Format list.
  2. Enter text and use the HTML editing tools. You can instead select Edit Source to edit the HTML coding directly, without the editing tools.

Replies and forwarded messages take the format of the original message unless you specify different formatting in the Format list box of the Mail Options section of the message window.

Note If your recipient's email software does not read HTML, the message will be difficult to read because the tags you have entered will be visible as HTML code.

Related topics:

Inserting a signature into a message

A signature is a block of text that you can write and send with any message.

  • You can set your mail preferences to insert a signature automatically in your default mail account.
  • You can select a signature (or None) when you compose a message.
  • You can create several signatures in mail preferences.

Note You must create a signature in your mail preferences before you can use the Signature option in the Compose Message window.

To set automatic use of a signature:
  1. Click Preferences in the main navigation pane.
  2. Click Mail in the secondary navigation pane.
  3. Click the relevant account name in the Mail Account Settings list.
  4. Click Edit to open the Edit Account window.
  5. Select the signature from the Signature list in the Options section of the Edit Account window.
  6. Click OK.
To select a signature for an individual message:
  1. Open the Compose Message window.
  2. Select a signature from the Signature list.

    The signature is added at the bottom of your message when you click Send.

Related topics:

Setting the priority of a message

Most mail clients can show the priority of individual email messages. You can set the priority of individual outgoing messages. The Priority feature is set to Normal by default, but you can select Low or High instead.

To set the priority of a message:
  1. Click the arrow at the side of the Priority list to see the list of available options.
  2. Click the option you want.

    The Priority list shows the priority you have chosen.

Related topics:

Removing a vCard from a message

You can set your default mail account or an added account to automatically attach a vCard to outgoing mail. You can edit your vCard information in the mail display section of your mail preferences.

To remove a vCard from a message:
  1. Compose a message in the Compose Message window.
  2. Clear the Attach vCard check box.
  3. Click Send.
Related topics:

Adding attachments

Clicking Attachments in the toolbar of the Compose Message window opens the Attachments window.

To add attachments by browsing your local drive:
  1. Click any Browse button to begin searching through your local drive for the file that you want to attach.

    You can set the number of displayed Browse buttons in your mail preferences.

  2. Select the file to display its location and name in a Browse field.

    Repeat this step to attach other files.

  3. Click Attach Files to attach your attachments to your mail message and return to the Compose Message window.

    Attached files are now listed on your Compose Message window.

To add files from your files service:

Note This option is available only if your integrated services include the files service.

  1. Click Attachments to expand the window so that the Browse and Add From Files buttons are displayed.
  2. Click Add From Files to open the Attach Files window.
  3. Browse through the folders pane to find the relevant folder.
  4. Click the name of the folder to display its contents in the main pane of the Attach Files window.
  5. Select the files or folders that you want to attach.
  6. Click Attach to display an icon for the attached file in the Compose Message window.
Related topics:

Adding and renaming folders

You can add a folder to an existing account or to an existing mail folder. You can also rename folders.

To add a folder:
  1. Click an account name to display its subfolders in the main pane and to display the Add Folder button in the toolbar.
  2. Select an account or folder from the main pane.
  3. Click Add Folder to open the Add Folder window.
  4. In Name field, enter the name of your new folder. You may use any combination of spaces and keyboard characters.

    The Location line shows the name of the root folder and the names of any subfolders in the path containing your new folder.

  5. Click OK.
To change the name of a folder:
  1. Click an account name to display its subfolders in the main pane and to display the Add Folder button in the toolbar.
  2. Browse to display the folder name in the mail pane.
  3. Click the name of the folder to open the Edit Folder window.
  4. Change the name.
  5. Click OK.
Related topics:

Setting the folders that appear in your Accounts pane

The main folders pane for your accounts has a column for marking folders as subscribed or not. Subscribing sets which folders appear in your Accounts pane and, in the case of your added accounts, which folders appear in the related client (Outlook, for example).

To subscribe a folder:
  1. Click Mail in the main navigation pane to open your mail service.
  2. Click Folders in the toolbar to display a list of your folders in the main pane.
    • Alternatively, click an account name in the secondary navigation pane (under Accounts) to view the list of folders for that account.
  3. Click the icon for the related account in the Accounts pane to open the folder view in the main pane.
  4. In the Subscribed column, select the box for the folder that you want to subscribe or unsubscribe.
  5. Click Save Changes.

Unsubscribed folders do not appear in the accounts list nor do they appear in the list of mail folders for your mail clients (such as Outlook).

Default folders such as Inbox, Trash, and Sent Items cannot be set as unsubscribed. They always appear in your secondary navigation pane when you click an account name in your Accounts pane.

Related topics:

Customizing your mail service

You can customize your mail service by changing the settings in the Preferences area. For more information scroll down to one of the topics.

 

Changing your mail display settings

 

The Mail Display section provides many ways for you to make your mail service handle email messages the way you want:

 

 

Preview

Select Preview to view messages in the preview pane rather than in a separate window.

Attachments

Set the number of browse buttons that appear in the Compose Message window. This value represents the maximum number of attachments that you can add to a message.

Text Wrap Length

Set the number of characters per line in your outgoing mail (72 is the default value).

Empty Trash

Deleted mail is kept in the Trash folder for the related account. Set this option to empty the Trash folder automatically, when you log out. This can help you keep within your mail account size limit.

Sent Mail

Saving outgoing mail is useful if you need to review deleted mail or re-send messages that your recipient has lost.

Auto-Save

Set your mail service to automatically save your unfinished messages in the Drafts folder of your default account, so you won't lose them if your session is closed (due to "time-out", for example).

Interval (min)

 Specify how often the auto-save is executed. Your mail service copies over the same saved version in Drafts.

Headers

"Full mail headers" means all the header information that is usually hidden, such as the content type, originating server, and path. By default, your mail service does not display this detailed header text.

Your administrator may request this information for blocking "spam" (unsolicited mail).

Default Format

Send mail in HTML format instead of the Plain Text format.

  • You can also change the format in the Mail Options section of the message window when you send individual messages.

  • Replies and forwarded mail with messages displayed in-line always use the format of the original message.

Reply

Specify whether or not to include original messages in replies.

Forward

Specify that you want forwarded mail sent as attachments rather than as quoted text within the body of your forwarded message. If you forward several messages together, they are always forwarded as attachments.

List Size

Set the maximum number of messages to be displayed in the mail pane.

vCard

You can attach a virtual business card (vCard) to your mail. Click Edit vCard to set or edit your vCard.

Attaching a vCard is an option in the Compose Message window. You can also set any account to attach your vCard automatically when you edit the account in the Mail Account Settings section of preferences.

View Fields

Specify the information displayed in the mail pane. For more information, see Configuring the fields in your mail list.
Related topics:

 Configuring the fields in your mail list

You can add, remove, and change the order of the information fields in your mail list.

To control the fields:
  1. Select the field you want from the Available Fields list.
  2. Move the selected field into the Displayed Fields list by clicking the arrow that points to that list.
    • Remove a field by selecting it from within the Displayed Fields list and clicking the arrow that points to the Available Fields list.
    • Change the order of the fields by selecting a field and clicking the Move Up or Move Down buttons.
  3. Click Save Changes.
Related topics:

Adding and editing mail accounts

Your default account is the mail account that belongs to your integrated services suite. You can add mail accounts through your mail preferences.

  • The Compose Message window includes an Account list so you can send mail from one of your added accounts rather than from your default account.
  • Added accounts are not new accounts. They are accounts that you have already created with service providers or other organizations to which you belong. Changes you make to your additional accounts through your mail service (such as deleting or moving mail or folders) affect your additional accounts right away.
  • Additional mail accounts do not count as part of the quota for your default mail service account.
To add a mail account:
  1. Click Preferences in the main navigation pane.
  2. Click Mail in the secondary navigation pane.
  3. In the Mail Account Settings section, click Add to open the Add Account window.
  4. In the Account Name field, enter any name to identify the account.
  5. In the Email Address field, enter the email address for the account.
  6. In the Reply-to field, enter the email address for replies to messages sent from this account (optional).
  7. Enter the Host Name in either its numeric or word form (for example, 123.32.14.56 or mail.domain.com).
  8. Enter the Port number.
    • The standard number (143) is provided by default. Your service provider may specify a different number.
  9. (Optional) Reset the Time-out period for your account.
    • Time-out specifies the length of time that your mail service will attempt to make an Internet connection if something is preventing such a connection (such as a server failure).
  10. (Optional) Change the paths for any of the Root, Sent, Drafts, or Trash folders.
    • Your mail service will determine the root folder path automatically.
  11. Enter the User Name and Password for the additional account.
  12. (Optional) Set whether or not you want a signature or vCard to be automatically attached to messages sent from the new account.
  13. Click OK.
To edit a mail account:
  1. Click Preferences in the main navigation pane.
  2. Click Mail in the secondary navigation pane.
  3. In the Mail Account Settings section, select the account that you want to edit.
  4. Click Edit to open the Edit Account window.
  5. Enter the changes you want to make.
  6. Click OK.
Related topics:

Creating and editing signatures

A signature is a block of text (for example, with your name, address, and phone number) that you can insert in your outgoing mail. You can add and edit signatures in the Signatures section of your mail preferences. Once you have at least one signature, you can use it in the following ways:

  • Select it from the Signature list in individual messages that you send (including replies and forwarded mail).
  • Set any mail account to use the signature by default.

Note HTML formatting tools for creating a signature are only available if your browser is Internet Explorer, version 5.0, 5.5, or 6.0, and if your computer's operating system is Windows 98, NT, or 2000.

To add a signature:
  1. Click Add in the Signatures section of your mail preferences to open the Add Signature window.
  2. Select the format for your signature-Plain Text or HTML.
  3. Name your signature.
  4. Enter the text for your signature in the Signature field. If you selected HTML formatting, you can use the formatting toolbar in the Signature field.
  5. Click OK.
To edit a signature:
  1. Select the signature.
  2. Click Edit to open the Edit Signature window.
  3. Enter the changes that you want.

    If you change from HTML to Plain Text, a message warns you that any HTML formatting will be lost.

  4. Click OK.

If you are editing in HTML, you can select Edit Source to edit the HTML coding directly, without the editing tools.

Related topics:

Creating filters

A filter is a feature that automatically selects mail as it arrives in the default account of your mail service according to criteria that you specify. You can make your filters delete mail or send it to folders that you specify, reducing the time you spend manually sorting mail in your inbox.

Click a topic below for more information:

Forwarding mail automatically

You can set your mail service preferences so that mail to your default account is automatically forwarded to the address you specify.

To set auto-forward:
  1. Click Preferences in the main navigation pane.
  2. Click Mail in the secondary navigation pane.
  3. In the Auto-Forward section of mail preferences, select Forward incoming mail to forward all incoming messages to the address that you specify in the Destination field.
  4. (Optional) Select Keep a copy of forwarded messages to have incoming messages both forwarded and stored in your inbox. Forwarded messages are not affected by your auto-reply or filter settings.
  5. Click Save Changes.
Related topics:

Setting auto-reply

You can set auto-reply if you want to automatically reply to incoming messages. This feature is useful when you know you will not able to reply to incoming messages for an extended period.

To set Auto-Reply:
  1. Click Preferences in the main navigation pane.
  2. Click Mail in the secondary navigation pane.
  3. In the Auto-Reply section of mail preferences, select Activate Auto-Reply.
  4. (Optional) Select Auto-Reply Until and enter a date for the termination of the current auto-reply setting.
  5. In the Message field, enter the message for your auto-reply.
  6. (Optional) Select Original to have the original message returned with the auto-reply.
  7. (Optional) Select Frequency to specify that you want to send only one auto-reply per sender within the Interval that you specify, even if your service receives several messages from that sender.
    • You must specify the Interval, in days, if you select Frequency.

      This option ensures that people who send you mail in your absence do not receive numerous auto-reply messages.

  8. Click Save Changes.
Related topics:

Adding mail filters

Filters can save you time by automatically handling mail sent to your default account. You create filters in the Filters section of your mail preferences.

To add a filter:
  1. Click Preferences in the main navigation pane.
  2. Click Mail in the secondary navigation pane.
  3. In the Filters section of mail preferences, click Add to open the Add Filter window.
  4. Select the Status for the new filter.
  5. Enter the new Filter Name.
  6. Enter a brief Description of the new filter (optional).
  7. Choose a field from the Search Field list.
  8. Enter text in the Keywords field.
    • The Keywords field is not necessary when you filter by priority.
    • The filter catches keywords and phrases exactly as you enter them, but case does not matter.
  9. Select an item from the Options list.

    (The Add Criteria function is explained under Combining filter criteria sets.)

  10. Select an action from the Action list.
    • If you select Move To, the Add Filter window displays a list of available destinations.
    • If you select Forward To, the Add Filter window displays a field for specifying the target address.
    • If you select Delete, affected messages don't reach your inbox nor do they appear in Trash.
    • If you select Reject, the Add Filter window displays a field for creating a message that is sent with the rejected mail.
    • If you select Send Notification To, the window displays a field for the email address of the person to be notified as well as an option that lets you specify that no other filters will apply to the message.
    • To add other actions, click Add Action.
  11. Click OK.

Note Mail filters affect only mail received by your default account. Accounts that you add are not affected by your mail filters.

Related topics:

Blocking senders

Blocking contacts filters the mail you receive and prevents you from receiving mail from the specified sender.

To block senders:
  1. Open mail from your Inbox folder.
  2. From the message header, click Filter Junk Mail to add this sender to your junk mail filter.

    The Junk Mail window opens with options. You can choose to block the sender, or block the sender and report it as junk mail.

  3. Click OK when finished.
Related topics:

Combining filter criteria sets

Criteria sets are like filters within a filter.

  • You can set multiple criteria sets in a single filter.
  • Criteria sets filter mail according to the sequence of the sets. For example, a filter with the sets "A or B and C" will find messages that match the criteria in one of the following ways:
    • A and C are true.
    • B and C are true.
    • A and B and C are true.

By default, the Add Filter and Edit Filter windows present a single set of criteria: Search Field, Keyword, and Options. Use the Add Criteria button to add new sets of criteria to a filter and use the And-Or list to link your sets.

To combine sets of criteria:
  1. Click Preferences in the main navigation pane.
  2. Click Mail in the secondary navigation pane.
  3. Select (or create) a filter in the Filters section of mail preferences.
  4. Click Edit (or Add) to open the Edit Filter (or Add Filter) window.
  5. Click Add Criteria.
  6. Complete the new criteria set.
  7. Select And or Or.

    Click Move Up or Move Down to change the order of the criteria sets or click Remove to remove a set.

Related topics:

Editing your mail filters

To edit your mail filters, go to the Filters section of your mail preferences.

To edit a filter:
  1. Select a filter from either the active or inactive lists.
  2. Click Edit to open the Edit Filter window.
  3. Make the changes you want.
  4. Click OK.
Related topics:

 

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