Welcome to the Hawaiian Telcom Consumer Sales and Support center. To make an inquiry concerning your account status or request a change to your account, please complete the form below. A customer service representative will review your request and reply to you within 3 business days. Please be as clear as possible when explaining the reason for your request so we can address the issue appropriately.

If you require assistance with a repair issue please go to our Residential Repair Support center.

Account Name:
 Account Phone Number:
Email Address:
 Preferred Method of Contact
Authorized Contact Party:
 Best Time to be Reached:
Contact Phone Number:
(Home or Business)
 Mobile Number:
Reason for Request:
Comments/Requests
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Billing Remittance Address

Hawaiian Telcom, Inc.
P.O. Box 30770
Honolulu, HI 96820-0770

Our Customer Service representatives are available from 7:30AM to 5:30PM, Monday through Friday. We can help with issues concerning your account, set up new accounts, make changes to existing accounts, and answer any general sales and service questions. Please see the list below for helpful contact numbers.

  • Residential Billing and Order Inquiries - 643-3343
  • Long Distance Repair - 1-877-873-4826
  • Wireless Services - 643-3456 (Hours M-F 8:00 am - 5:00 pm)
  • Internet Service Tech Support 1-877-482-1999
  • 24 hour emergency contact - 611
  • 24 hour Internet Service Tech Support - 643-4375.

Billing Questions?

We will do everything possible to make this transition as smooth as possible for you. However, you may experience somewhat longer hold times when you call our Service Centers. You have our commitment that any disruption will be temporary, and the quality of our products and customer service will continue to improve.