Using Your Hawaiian Telcom TV DVR

Whole Home DVR

Whole Home DVR puts you in control. Record, pause and replay your favorite shows at the touch of a button. Watch what you want, when you want.

Imagine watching the first half of a recorded show in your living room, then moving to your bedroom to view the rest. Whole Home DVR gives you the ability to schedule and view recorded shows from any TV in your home, and then watch the same recording on multiple TVs at the same time. And because each TV has separate controls, you can pause, play or rewind from anywhere. All you’ll need is one DVR and Set Top Boxes for the remaining TVs.

Watching and Recording Shows Simultaneously

Fiber-to-the-Home

• How many shows total can I watch at the same time? 6
• How many shows in High-Definition can I watch at the same time? 5
• How many shows can I record at the same time? 4
• If I'm recording 4 shows at the same time, how many other shows can I watch live? 2

Copper-to-the-Home

• How many shows total can I watch at the same time? 4
• How many shows in High-Definition can I watch at the same time? 3
• How many shows can I record at the same time? 4

Resuming a Recorded Program on a Different TV

1. Press STOP button to pause the recorded show you are watching.
2. Go to another TV and turn on the Set Top Box.
3. Press DVR
4. Use UP/DOWN arrows to select the same show and press the OK
5. Select Resume Play and press the OK to start viewing the recording from where you left off.

Controlling Live TV

When you’re watching a show, your Whole Home DVR will save it for up to 60 minutes, so you can pause, rewind and fast-forward whenever you like on the TV you are currently viewing. Once you’ve paused live TV, the status bar will show you where you are in the program and how much has been temporarily saved. If you pause for longer than 60 minutes, the program will automatically start playing from the point where you paused it. All temporarily saved live TV will be deleted once you change the channel or turn your TV off.

If you’d like to save a show or resume viewing on another TV, be sure to record it.

1. Press PAUSE button.
2. Press PLAY button to resume.
3. Use REWIND/FAST FORWARD to navigate back and forward in a program.

DVR Menu

Quickly and easily manage your recordings through the DVR menu.

1. Press the DVR RECORDED TV button.
2. Use UP/DOWN arrows or LEFT/RIGHT arrows to access your recordings, edit your recording settings, or add a recording.

Recording Programs

When a program is being recorded, a red RECORDING icon will be displayed in the guide regardless of which Set Top Box you are watching TV on. The record light will remain lit on all your Set Top Boxes, including your DVR, during a recording.

Recording a Single Episode

1. Press GUIDE.
2. Navigate to the program that you wish to record.
3. Press RECORD.
4. A single episode record icon will appear in the program guide.

Recording a Series

1. Press GUIDE.
2. Navigate to the program that you want to record.
3. Press RECORD button twice.
4. A series record icon will appear in the program guide.

Stopping a Recording

1. Press DVR RECORDED TV button.
2. Use UP/DOWN arrows to select the program you wish to stop recording and press OK.
3. Use UP/DOWN arrows to select Stop recording and press the OK.

Cancelling a Future Recording

1. Press DVR RECORDED TV button.
2. Use UP/DOWN arrows to select Scheduled.
3. Use OK button to select the program that you wish to cancel recording and press
4. To cancel a recording of:

   An episode – select Don’t record, press OK button and then select Cancel episode and press OK button.
   A series – Use UP/DOWN arrows to select Series info, press OK button, then select Cancel series, press OK.

Deleting a Recording Program

1. Press DVR RECORDED TV button.
2. Use UP/DOWN arrows to highlight the recorded program that you want to delete and press OK.
3. Use UP/DOWN arrows to select Erase and press OK .
4. Use UP/DOWN arrows to select Erase and press OK to confirm deletion.

Customizing Recording Settings

No matter what time an episode of your favorite show ends, you can customize your settings to extend recording time or protect it from being deleted. And if you’d like to save an entire series, you can also customize the start time, extend recording time and choose whether you want to record first runs as well as reruns.

1. Press GUIDE.
2. Navigate to the program that you want to record.
3. Press INFO.
4. Navigate to Record episode or Record series and press OK .

To extend a recording time:

1. Navigate to Stop recording and press OK.
2. Use UP/DOWN arrows to select a time period and press OK.

To protect your recordings from being deleted automatically:

1. Navigate to Keep until and press OK.
2. Use UP/DOWN arrows to select one of the following and press OK.
3. Keep until space needed – Deletes the program automatically when space is needed. Keep until I erase – Stores the program until it is manually deleted.

To change the time slot that you prefer a program series to be recorded in:

1. Navigate to Time and press OK.
2. Use UP/DOWN arrows to select the desired option and press OK.

To indicate whether first run and rerun of a series will be recorded:

1. Navigate to Show type and press OK.
2. Use UP/DOWN arrows to select First run only or First run & rerun and press OK.
3. Navigate to Record and press OK

Watching a Recorded Program

Your recorded program will stop if you tune to another channel. You can resume watching your program exactly where you left off. Press DVR RECORDED TV on any Set Top Box in your home to view the Recorded TV menu

Managing Recording Conflicts

Do you have multiple programs you want to watch that are playing at the same time? No problem. Record up to 4 programs at once, on any TV in your home. If you try to record more than 4 programs at once, a Recording conflict screen will appear to help you resolve the conflict.

Resolving a Recording Conflict

1. To cancel recording the program that caused the conflict, use UP/DOWN arrows to select Don’t record and press OK; Or, To resolve the conflict by changing which programs to record, use UP/DOWN arrows to select Resolve conflict and press OK.
2. Use UP/DOWN arrows to select the program(s) you want to record and press OK. All the other program(s) will no longer be marked with a red record icon. Until a conflict is resolved the program(s) will still be scheduled but will not record. This will be indicated by a crossed-out red record icon.
3. Navigate to Save changes and press OK.