Using Remote DVR

Manage your DVR remotely through our online portal. Visit hawaiiantel.com/myaccount and follow the instructions on the screen to login to your account. Under the Hawaiian Telcom TV section, click on Program My DVR. The remote DVR scheduler will look like this:

Record a Program or Series

There are three ways to record a program/series.

1. Use the Date/Time/Channel drop down menus.
2. Browse the guide via the up/down/left/right buttons.
3. Search for programs individually.

Using the Date/Time/Channel drop down menus to record a program.

1. Select a date (guide will automatically update as a date is selected).
2. Select a time.
3. Select a channel.



4. Choose the program/series you’d like to record and a new window will open.

   

5. Determine if you’d like to record the program or the series.
6. Choose a Stop time.
7. Choose how long the recorded item will be kept.
8. Click Record.

Browsing the guide to record a program

1. Use the up/down/left right buttons on the upper right hand corner of the screen to browse the guide.
2. Choose the program/series you’d like to record and a new window will open.

   

3. Determine if you’d like to record the program or the series.
4. Choose Stop time.
5. Choose how long the recorded item will be kept.
6. Click Record.

Using Search to record a program.

1. Click on Search at the top of the screen.
2. Enter program title in the box. Click Go.
3. Search Results will be shown below.
4. Choose the program/series you’d like to record and a new window will open.
5. Determine if you’d like to record the program or the series.
6. Choose Stop time.
7. Choose how long the recorded item will be kept.
8. Click Record.

Resolving Conflicting Scheduled Recordings

The Whole Home DVR can record up to four programs at the same time. If you attempt to record more than four programs, the following prompt will appear:

Resolve this conflict by choosing which program you’d like to record. Click Resolve.

Managing Recorded Shows

You can also manage your recorded shows via the Remote DVR Scheduler.

1. Click on Recorded Shows at the top of the screen.
2. The list of Recorded Shows is shown in chronological order.
3. Click on Title to sort alphabetically by program title.
4. Click on Channel to sort numerically by channel.
5. To delete a recorded program from your Whole Home DVR, click the red Delete button to the right of the program title.

Managing Scheduled Recordings

You can also manage scheduled recordings via the Remote DVR Scheduler.

1. Click on Scheduled Shows at the top of the screen.
2. Click on the program title to edit program, the whole series, manage stop times, or keep length. Remember to click on Update if any changes are made.
3. Click on Delete to cancel the recording.
4. Click on Delete Series to cancel recording the series