Manage Your TV Service

Conveniently manage your Hawaiian Telcom TV service -- either online through My Account or via your set top box using your remote control. The following steps will help you add TV packages, premium channels or other TV services through the My Account dashboard or set top box menu.

From My Account

My Account allows you to manage all your Hawaiian Telcom services 24/7, including:

• Access your Remote DVR
• View or pay your bills
• Check your hawaiiantel.net email and Hawaiian Telcom Voicemail

To register, visit hawaiiantel.com/myaccount. You will need to have your account number ready, which is printed on your bill. Or simply call us at 643-3456.

You can also add channels and/or features from any computer or other web-enabled device:

1. Go to hawaiiantel.com/myaccount. Sign in or register by following the steps online.
 

2. Under the Services section, click on Show Services for TV.

3. Click on Upgrade My TV Service, then select your Premium Add-On or App that you would like to subscribe to.

From your Hawaiian Telcom TV Set Top Box

1. Press GO INTERACTIVE.
2. Use LEFT/RIGHT arrows to scroll to Customer Care and select My Account.
3. Press OK.
4. Click on Select My TV Services icon.

Adding TV Packages

1. Use LEFT/RIGHT arrows to select TV Packages.
2. Use UP/DOWN arrows to highlight the desired TV Package.
3. Press OK to learn more about the chosen TV Package.
4. Press OK to add the TV Package to your cart.
5. You’ll be prompted with two choices: Continue Shopping or Checkout.
6. Select the desired option and press OK.

Adding HD & DVR Services

1. Use LEFT/RIGHT arrows to select HD & DVR Services.
2. Use UP/DOWN arrows to highlight the desired HD & DVR option.
3. Press OK to learn more about the chosen HD & DVR services.
4. Press OK to add the chosen HD & DVR services to your cart.
5. You’ll be prompted with two choices: Continue Shopping or Checkout.
6. Select the desired option and press OK.

Adding Premium Channels

1. Use LEFT/RIGHT arrows to select Premium Channels.
2. Use UP/DOWN arrows to highlight the desired Premium Channel package.
3. Press OK to learn more about the highlighted Premium Channel package.
4. Press OK to add the chosen Premium Channel package to your cart.
5. You’ll be prompted with two choices: Continue Shopping or Checkout.
6. Select the desired option and press OK.

Adding International Channels

1. Use LEFT/RIGHT arrows to select International Channels.
2. Use UP/DOWN arrows to highlight the desired International Channel or Pack.
3. Press OK to learn more about the highlighted International Channel or Pack.
4. Press OK to add the chosen International Channel or Pack to your cart.
5. You’ll be prompted with two choices: Continue Shopping or Checkout.
6. Select the desired option and press OK.