How To Use Apple and Roku Single Sign-On for TV Everywhere Apps
Article Date: 9/6/2018
The Single Sign-On experience benefits TV Everywhere users who watch TVE on their iPhone, iPad, iPod touch, or Apple TV (4th generation) or Roku device.
This single sign-on experience means that for many apps on iOS, tvOS and Roku, you don't need to sign in to each individual app with your My Account credentials.
Apple Single Sign-On
You can go to the TV Provider section of the Settings menu on your iOS or tvOS devices, choose Hawaiian Telcom, sign in once with your My Account credentials and all of the supported apps will be authenticated. It makes TVE viewing even easier and convenient.
Supported TVE apps vary between iOS and tvOS. Here’ s a list of apps supported as of 9/6/18.
| App |
iOS |
tvOS |
Roku |
| A& E |
X |
|
X |
| ABC |
X |
X |
|
| AHC |
X |
X |
|
| AMC |
|
|
X |
| Animal Planet |
X |
X |
|
| BET |
|
|
X |
| Bravo |
|
X |
X |
| Cartoon Network |
X |
X |
|
| CNN |
X |
X |
|
| Comedy Central |
|
X |
X |
| Cooking Channel |
X |
X |
X |
| Destination America GO |
X |
X |
|
| Discovery |
X |
X |
|
| Discovery Life |
X |
X |
|
| Disney Now |
X |
X |
|
| DIY |
X |
X |
X |
| E! |
|
X |
X |
| ESPN |
X |
X |
X |
| Food Network |
X |
X |
X |
| Fox Business |
|
X |
|
| Fox Network |
|
X |
|
| Freeform |
X |
X |
|
| FXNOW |
|
X |
X |
| FYI |
|
|
X |
| Hallmark |
X |
X |
|
| HBO GO |
X |
X |
|
| HGTV |
X |
X |
X |
| History |
X |
|
X |
| Investigation Discovery |
X |
X |
|
| Lifetime |
X |
|
X |
| MTV |
|
|
X |
| Nat Geo/Nat Geo Wild |
|
|
X |
| NBC |
X |
X |
X |
| NBC Sports |
|
|
X |
| NCAA March Madness |
X |
X |
|
| Nick Jr |
|
|
X |
| Nickelodeon |
|
|
X |
| Pac-12 Now |
X |
|
|
| Science Channel |
X |
X |
|
| Starz |
X |
X |
|
| SyFy |
|
X |
X |
| TLC |
X |
X |
|
| Travel Channel |
X |
X |
X |
| USA |
|
X |
X |
| Velocity |
X |
X |
|
| VH1 |
|
|
X |
Other things to know:
- This single sign-on experience works for iOS 10 or later and tvOS 10 or later.
- If you have older versions of apps, updating them will help to ensure that the SSO function works
- You can learn more about the Single Sign-On feature here on Apple's website.
- If you forget your My Account username or password, you’ ll need to reset it via hawaiiantel.com/myaccount
Signing in from your Apple TV
You can sign in with only one TV provider at a time. Here's how:
- Make sure that you have tvOS 10 or later.
- Go to Settings > Accounts > TV Provider.
- Choose your TV provider and sign in with your TV-provider account information.
Signing in from your iPhone, iPad, or iPod touch
You can sign in with only one TV provider at a time. Here's how:
- Make sure that you have version iOS 10 or later in Settings > General > About.
- Then go to Settings > TV Provider and choose your TV provider.
- Sign in with your TV-provider account information. If you sign in from an iOS device that uses iCloud with the same Apple ID as your other iOS devices, all of those devices will also be signed in to your TV provider.
TV Provider Privacy Policy as of 12/7/2016
Go to Settings > TV Provider > About TV Providers and Privacy.
The TV Provider feature allows Apple, your TV Provider and third party TV apps to access and exchange information about your TV subscription account so you can login once to your TV Provider account and automatically get access to TV shows and movie content that are part of your TV subscription from within TV apps. To use this feature, you must enable TV Provider on your device and give your permission for each TV app before it can use your TV Provider account data.
When you login to your TV Provider account, your device will store certain information about your TV subscription account on the device such as the TV Provider name and your user display name. This information is used to enable the feature and the exchange of subscription information between the TV Provider and TV app. Your TV Provider can share your subscription account information with any TV app you have enabled to verify your access to certain subscription or content offerings. Such information may include your user ID, household ID, and account zip code along with subscription package details.
If you have iCloud Keychain enabled, a copy of this information is stored in your iCloud account to synchronize your iOS devices. The copy is encrypted, and Apple does not know its contents. If you do not have iCloud Keychain enabled, this information is not sent to Apple.
You may choose to disable the TV Provider feature at any time. To do so, open Settings on your iOS device, select TV Provider and sign out. This will sign you out of your TV Provider account. You may also choose to disable TV apps on an individual basis.
By enabling the TV Provider feature, you agree and consent to the transmission, collection, maintenance, processing, and use of your TV subscription account information by Apple and its partners and licensees to provide and improve TV subscription account based products and services. In addition, you are allowing your TV Provider and TV apps to exchange and use your TV subscription account information and are subject to their terms, privacy policies and practices. You should review the terms, privacy policies, and practices of your TV Provider and such TV apps to understand how they use and share your TV subscription account information and related information.
At all times, information collected by Apple will be treated in accordance with Apple’ s Privacy Policy, which can be found at www.apple.com/privacy.
Roku Single Sign-On
With Roku’s Single Sign-On feature, once you verify your Hawaiian Telcom TV subscription for a supported TV Everywhere (TVE) channel by signing in using your Hawaiian Telcom My Account username and password, you are automatically verified for other supported channels. That means you don’t need to sign in for each time you add a TVE channel to your device.
How to Sign In
- Select a TVE channel you’d like to watch.
- Activate the channel on your device by following onscreen instructions. To view activation instructions, you may need to press * on your Roku remote to pull up an Options menu within the channel. A unique activation code will be displayed.
- From a web browser, go to the network site and enter the activation code provided by your Roku device.
- Once the channel is activated, you’ll be asked in your browser to choose your TV Provider. Choose Hawaiian Telcom.
- Sign in using your My Account username and password.
Frequently Asked Questions
How do I know if I’m signed in to a channel?
When you open another supported channel, you’ll already be signed in.? When you go to the channel’s options menu, you’ll see an option to Sign Out. You may also see the Hawaiian Telcom logo.
Is there a new User Interface on the Roku player for this feature?
No, the Roku screen has not changed. Sign in.
What happens if you sign out of an app?
When you sign out of a supported TVE channel, your authentication for all supported TVE channels will expire. The next time you sign in, your authentication will be restored for all supported channels.
Where can I get more information about this feature?
You can go to https://support.roku.com/ to get support on activating TVE channels. More information regarding Roku’s brand new Single Sign-On feature will be available on their site later this fall.