Voicemail Service

 

With Home Voicemail, you can receive messages when your phone line is busy or if you’re unable to answer the phone for any reason.

• Your mailbox can answer up to three calls simultaneously
• Interrupted (stutter) dial tone on your telephone line indicates that there are new messages in your mailbox

Hawaiian Telcom Home Voicemail provides you with reliable service 24/7 including maintenance and upgrades to the system.

• You can record personalized greetings, or revert to the automatic default system greeting at any time
• Communication Station PlusSM features including Paging Notification, Special Delivery, Personal Receptionist, and Individual Mailboxes are also available. Hawaiian Telcom offers three types of Home Voicemail service to accommodate your needs: My Messages^SM, Communication Station^SM and Communication Station Plus

Not all features described in this user guide are available with My Messages and Communication Station service. See the chart on page 2 for feature availability with each of our Home Voicemail offerings. 

Hawaiian Telcom offers three types of voicemail
	My Messages	Communication Station	Communication Station Plus
Greeting	5-minutes	5-minutes	5-minutes
Busy Greeting			•
Message Storage	30-day	30-day	30-day
Message Capacity	20	30	50
Message Length	3-minutes	3-minutes	3-minutes
Send Messages to  Hawaiian Telcom Home  Voicemail Subscribers	•	•	•
Send Messages to  Non-Subscribers			•
Reply to Messages	•	•	•
Forward Messages			•
Private Messages			•
Urgent Messages	•	•	•
Future Delivery			•
Return Receipt			•
Group Lists			•
Individual Mailboxes			Up to 8
Personal Receptionist			•
Pager Notification			•
Special Delivery			•
Wake-Up Calls		•	•
Reminder Calls		•	•
Multiple Number Service			•
Ring Count Change	Small  additional   monthly fee	Small  additional  monthly fee	Small  additional  monthly fee

Home Voicemail Quick Start

To access the system from your own phone:

1. Dial the system access number [1] (or dial your telephone number and press [*] when you hear the greeting¹).
2. Enter your temporary passcode — the last four digits of your telephone number.

From another phone:

1. Dial the system access number (or dial your telephone number and press [*] when you hear the greeting¹).
2. Enter your 10-digit telephone number.
3. Enter your temporary passcode — the last four digits of your telephone number.

¹Available in most areas.

NOTE

Please follow the instructions for “From another phone” if your telephone number is blocked for calls to Caller ID or you can unblock your number using [*] [8] [2] before calling the system access number to avoid having to enter your mailbox number when calling from your own phone.

Additional Dialing Rates That May Apply

• Long distance: If you dial the Home Voicemail system access number from a location outside of your local calling area, long distance rates may apply.

First-Time Access (Initializing Your Mailbox)

When you access Hawaiian Telcom Home Voicemail for the first time you will be prompted to initialize your mailbox. Voice instructions will guide you through each of these steps:

• Create a new Passcode: Your new Passcode must be a 4- to 8-digit number. It should be easy to remember but difficult for others to guess. Avoid using repeating digits (e.g. 1111), sequential digits (e.g. 1234, 9876), or any part of your telephone number. Please write down your Passcode.
• Record your name.
• Record/Change your Personal Greeting: Your Personal Greeting is what callers will hear when they reach your mailbox.
• Record/Change your Busy Greeting: (For Communication Station Plus) your Busy Greeting is what callers will hear if they reach your mailbox when you’re currently on the line.

Special keys that are always available

[*] Cancel, Exit or Move to a previous menu:

This is the “Star” key. Press this key for prompts to:

• Stop or cancel the current action,
• Return to the previous menu,
• Access your own mailbox when you have forwarded into the mailbox service of another Hawaiian Telcom Home Voicemail user in your local calling area, or
• Exit Voicemail.

[#] Complete Current Action:

This is the “Pound” key. Press this key to complete the current action and move on to the next menu.

Main Menu

These options are available to you from the Home Voicemail Main Menu.

Main Menu
[1]	Reviewing Messages
[2]	Sending Messages
[3]	Wake-Up Calls / Reminder Messages
[4]	Personal Options

Reviewing Messages

From the Main Menu, press [1] to review your messages. These non-prompted options are available during message review:

Options During Message Review
[1]	Repeat  (entire)	Repeat current message in its entirety.
[2]	Save	Save current message and play the next message in your mailbox.
[3]	Erase	Erase current message and play the next message in your mailbox.
[4]	Slower	Play current message at a slower pace.
[5]	Louder	Play current message at a higher volume.
[6]	Faster	Play current message at a faster pace.
[7]	Skip back	Rewind current message by 5 seconds.
[8]	Pause	Pause current message for 10 seconds.
[9]	Skip ahead	Fast-forward current message by 5 seconds.
[0]	Softer	Play current message at a lower volume.
[#]	Skip  (message)	Skip to end of message.
[*]	Return to  main menu

These options are available after message review:

Options After Message Review
[1]	Repeat  (entire)	Repeat current message in its entirety.
[2]	Save	Save current message and play the next message in your mailbox.
[3]	Erase	Erase current message and play the next message in your mailbox.
[4]	Reply	Record and send a reply to the person who sent the current message.
[5]	Forward	Forward a copy of current message.  (Communication Station Plus Home Voicemail only.)
[6]	Envelope  Information	Repeat time and date message was received and the caller’s name/number.
[0]	More  Options	Hear a description of the previous options.
[#]	Skip  (message)	Skip to next message, and save original message as new.
[*]	Main Menu	Return to Main Menu.

Sending Messages

To send a message (without ringing the recipient’s phone) to Other My Messages users, Communication Station users or Group Lists within your local calling area:

1. At the Main Menu, press 2 to send a message.
2. Enter the 10-digit¹ number or the 1- or 2-digit Group List number you want to send a message to, then press [#] .
   • Repeat to add more addresses.
   • Press * to start over if you enter an incorrect address.
3. Press [#] when you are finished addressing.
4. Begin recording your message after the tone.
5. Press any key when you are finished.
6. Press [#] to send your message. If you hang up without pressing [#], your message will be sent.

¹Enter an 11-digit number (10-digit phone number plus one-digit extension) to send to a recipient’s Individual Mailbox.

Sender’s Caller ID

When sending a message, your mailbox number is attached to your message. You can block your Caller ID from being attached.

For all messages

1. From the main menu, press [4] for Personal Options.
2. Press [7] to enable or disable sending of Caller ID.
3. Press [1] to turn it off or on.

On a per message basis

1. After recording your message, press [#] to go to the Send Message Menu
2. Press [6] to block your Caller ID for this message.
3. Press [#] to send your message.

To send a message to a non-subscriber (the recipient’s phone will ring) (Communication Station Plus only):

1. At the Main Menu, press [2] to send a message.
2. Enter the 10-digit number of the person you wish to send a message to, then press [#]. You’ll be prompted to record a name for this number.
   • Press [1] to record a name. Follow prompts to accept it.
   • Press [2] to continue without recording a name. Repeat step 2 to add more numbers.
3. Press [#] when you are finished addressing.
4. Begin recording your message after the tone.
5. Press any key when you are finished.
6. Press [#] to send your message. If you hang up without pressing [#], your message will be sent.

Group Lists (Communication Station Plus only)

Group Lists are lists of telephone numbers (addresses) you create and maintain. Once a Group List is established, you can send a single message to every number in the group at one time. You may create up to three Group Lists with up to 24 mailboxes in each group.

To add a Group List:

1. At the Main Menu, press [4] for Personal Options. 
2. Press [3] for Group Lists.
3. Press [1] to add a Group List.
4. Select and enter your new 1- or 2-digit Group number (1-49), then press [#] . If you already have the maximum number of Group Lists, the service will suggest erasing one to make room. 
5. Record a title for your list. Press [#] when finished. The service will repeat title.
   • Press [1] to keep title.
   • Press [2] to re-record title.
6. Press [1] to begin adding numbers to this list. Press [#] after each number is entered. Press [*] to return to the Group List Menu without adding numbers to this list.

To add/delete numbers from an existing Group List:

1. At the Group List Menu, press [2] to edit an existing list.
2. Enter the 1- or 2-digit Group number (1-49).
   • Press [1] to add a number to the list. Dial the 10-digit¹ number you wish to add. The system will inform you if this number belongs to another Home Voicemail subscriber.
     • Press [1] to accept.
     • Press [2] to try again. Next, you’ll be prompted to either keep, create or re-record a name for this number. Repeat step 2 for each number you wish to add to the list.
   • Press [2] to delete a number from the list.
     • Press [1] when you hear the number you wish to delete. Repeat for each additional number you wish to delete.

¹11-digit number for an Individual Mailbox.

To delete an entire Group List:

1. At the Group List Menu, press [3] to delete an existing list.
2. Enter the 1- or 2-digit Group number. If you do not know the number of the list you wish to delete, press [0] [#] to hear list titles, then press [1] when you hear the title of the list you wish to delete.
3. The system will repeat the title of the list you wish to delete.
   • Press [1] delete.
   • Press [2] to keep it and return to the Group Broadcast List Menu.

Delivery Options

After you record and address your message, you can send it as a regular message by pressing [#] or simply hanging up, or you can select one or more of the following Delivery Options:

• Private (Communication Station Plus only): Marks your message as “private” and announces it to your recipient before the message is played. Press [1] to request or cancel “private” status for a message. The recipient cannot forward a “private” message.
• Future Delivery (Communication Station Plus only): You choose the date and time of message delivery. “Future delivery” messages are stored in your own mailbox with your new messages until they are delivered. Press [2] to request or cancel “future delivery” status for a message.
• Return Receipt Notification (Communication Station Plus only): When your message is played by the recipient, the system automatically sends a confirmation message back to you to verify receipt. Press [3] to request or cancel “return receipt notification” for a message.
• Urgent Priority: Your message will be played before other new messages in the recipient’s mailbox. Press [4] to request or cancel “urgent priority” status for a message.

If you selected Future Delivery (after setting up message):

1. Enter the date you want your message delivered using two digits for the month, followed by two digits for the day, then press [#].
   • Example: [0] [6] [0] [1] [#] = June 1 [1] [1] [3] [0] [#] = November 30
   • Press [#] for today’s date.
2. Using standard time, enter the time you want your message delivered using two digits for the hour, followed by two digits for the minute, then press [#]. (Do not use military or 24-hour time)
   • Example: [0] [9] [3] [0] [#] = 9:30 [1] [1] [3] [0] [#] = 11:00
3. Press [1] for AM delivery, press [2] for PM delivery.
4. Home Voicemail will replay the time and date you requested for future delivery of your message.
   • Press [1] to keep this time.
   • Press [2] to change this time.
   • Press [3] to cancel future delivery.

NOTE Subscribers can schedule a “future delivery” message to be sent up to 1 year from when the message was created.

Wake-Up Calls

(not available with My Messages)

Let Hawaiian Telcom Home Voicemail get your day off to a good start with a friendly phone call. Simply program the service with the time and day you wish to be awakened.

To schedule Wake-Up Calls:

1. At the Main Menu, press [3] for Wake-Up Calls/Reminder Messages.
2. Press [1] for Wake-Up Call.
3. Select weekday or weekend Wake-Up Calls. (The service will announce your current Wake-Up Call settings, if any.)
   • Press [1] for weekday Wake-Up Calls.
   • Press [2] for weekend Wake-Up Calls.
4. Enter the date you want your Wake-Up Calls to begin, using two digits for the month, then two digits for the day, then press [#].
   • Example: [0] [6] [0] [1] [#] = June 1 [1] [1] [3] [0] [#] = November 30
   • Press [#] for today’s date.
5. Enter your new Wake-Up Call time as a 3- or 4-digit number, then press [#]. (Do not use military or 24-hour time.)
   • Example:       [8] [0] [0] [#] = 8:00 [1] [2] [4] [5] [#] = 12:45
6. Select new Wake-Up Call settings or keep your current settings. After the time is entered:
   • Press [1] for morning (AM).
   • Press [2] for afternoon or evening (PM).
   • Press [*] to cancel.

NOTE You may want to deactivate your Wake-Up Call service on holidays or if you are going to be away for a number of days.

To change/delete Wake-Up Calls:

1. At the Main Menu, press [3] for Wake-Up Calls/Reminder Messages.
2. Press [1] for Wake-Up Call.
3. Press [3] to review or change Wake-Up Call.
4. Press [3] to change time of Wake-Up Call. -OR- Press [4] to change the delivery days of Wake-Up Call. -OR- Press [6] to delete the Wake-Up Call.
5. Press [#] to review or change next Wake-Up Call.

Reminder Messages

(not available with My Messages)

Reminder Messages is an indispensable tool if you need to remember appointments or other important events. Simply program your message and your phone will deliver it at the date and time you’ve requested. If you can’t answer, the reminder will be left in your mailbox. Once you’ve heard it, you can have the same message delivered to you in the future.

To schedule or review a Reminder

1. At the Main Menu, press [3] for Reminder Messages.
2. Press [2] to schedule a Reminder Message.
3. Next, you’ll be prompted to classify your Reminder Message.
   • Press [1] for a one-time Reminder. It will be sent only once at the date and time you specify.
   • Press [2] for a daily Reminder. It will be sent every day, seven days a week at the time you specify.
   • Press [3] for a daily Reminder on weekdays only. It will be sent Monday through Friday at the time you specify.
   • Press [4] for a daily Reminder on weekends only.
   • Press [5] to specify days of the week for this Reminder.
   • Specify which days you would like to receive this Reminder. Monday = [1] Tuesday = [2] Wednesday = [3] Thursday = [4] Friday = [5] Saturday = [6] Sunday = [7] For example, if you wish to receive this Reminder on Monday and Friday, press [1], [5], then [#]. The system will repeat your entries.
   • Press [1] to keep this schedule.
   • Press [2] to try again.
   • Press [6] to review a Reminder.
4. Record your Reminder message after the tone. Press [#] when finished.
   • Press [1] to keep this Reminder.
   • Press [2] to try again.
5. Enter the date you wish to receive the Reminder using two digits for the month, followed by two digits for the day.
   • Example: [0] [1] [2] [5] [#] = January 25 [1] [2] [0] [5] [#] = December 5 Press [#] if you wish to receive the Reminder Message later today.
6. Enter the time you wish to receive your Reminder. Using standard time, use two digits for the hour, followed by two digits for the minute.
   • Example: [0] [8] [4] [5] [#] = 8:45 [1] [0] [0] [0] [#] = 10:00
7. Press [1] for AM delivery, press [2] for PM delivery.
8. The system will repeat the date and time you entered.
   • Press [1] to keep it.
   • Press [2] to try again.

Personal Options

Passcode

To change your Passcode

1. At the Main Menu, press [4] for Personal Options.
2. Press [1] for Personal Profile.
3. Press [1] for Passcode Options.
4. Press [1] to change your Passcode.
5. Enter your new 4- to 8-digit Passcode (using numbers 0 through 9), then press [#]. Your new Passcode will play.
6. Press [1] to accept new Passcode, press [2] to try again.

NOTE To ensure privacy, you should change your Passcode when you set up your mailbox, and we suggest that you change it from time to time once you’ve begun using Home Voicemail. Your Passcode should be easy to remember but difficult for others to guess. Avoid using repeating digits (e.g. 1111), sequential digits (e.g. 1234, 9876), or any part of your telephone number. Please write down your Passcode and keep it in a safe place. If you forget your Passcode, you can reset it online at hawaiiantel.com.

Automatic Log-in

When activated, this convenient feature allows you to save time by accessing your Home Voicemail service from your own phone without having to enter your Passcode every time.

To turn Automatic Log-in on/off

1. At the Main Menu, press [4] for Personal Options.
2. Press [1] for Personal Profile.
3. Press [1] for Passcode Options.
4. Press [2] for Automatic Log-in.
5. Press [1] to turn Automatic Log-in on and off.

NOTE Because Automatic Log-In does not work when retrieving messages remotely, we suggest that you write down your Passcode and keep it in a safe place.

Language Options

You can choose to listen to instructions in English, Expert English-which are shortened prompts that allow you to navigate more quickly once you are familiar with the system or Spanish.

To set/change your Language Options:

1. At the Main Menu, press [4] for Personal Options.
2. Press [1] for Personal Profile.
3. Press [2] for Language Options.
   • Press [1] for English instructions.
   • Press [2] for Expert English instructions.
   • Press [3] for Spanish instructions.

You will be returned to the Personal Options Menu.

Greetings

Hawaiian Telcom Home Voicemail offers you the flexibility of four different types of Greetings for your callers, an automated system greeting and three that you can record in your own voice.

Recorded Name

Your Recorded Name is heard in the envelope information of every message you send to other Home Voicemail users.

To add, change or delete your Recorded Name:

1. At the Main Menu, press [4] for Personal Options.
2. Press [2] for Greetings.
3. Press [1] to change your Recorded Name. The service will play your current Recorded Name.
   • Press [1] to save the current setting.
   • Press [2] to record. Begin recording after the tone. The service will play back your new Recorded Name. Press [1] to accept.
   • Press [4] to erase. The service will say “Your Recorded Name will be erased.” Press [1] to accept.

Automatic Default System Greeting

When you set up your mailbox, you will be prompted to record a Personal Greeting. However, at any time after you have set up your mailbox, you can revert back to the Automatic Default System Greeting.

How to activate the Automatic Greeting:

1. At the Main Menu, press [4] to select Personal Options.
2. Press [2] for Greetings.
3. Press [8] for Automatic Greeting.
4. Press [1] to turn the Automatic Greeting on.

NOTE If you have recorded your name, it will be used in the Automatic Default System Greeting. If you would prefer to use your telephone number instead, delete your Recorded Name following the instructions above.

How to reactivate your Personal Greeting.

Once you turn the Automatic Greeting off, your Personal Greeting will play.

Personal Greeting

You can record a Personal Greeting in your own voice. Here’s an example: “You’ve reached the Yoshidas. We can’t take your call right now – but if you leave your name, number, and a brief message, we’ll call you back as soon as we can. Aloha.”

To activate and record/change your Personal Greeting:

1. At the Main Menu, press [4] for Personal Options.
2. Press [2] for Greetings.
3. Press [3] to record/change your Personal Greeting. The service will play your current Personal Greeting.
   • Press [1] to keep this Personal Greeting.
   • Press [2] to record a new greeting. Begin recording after the tone. The system will replay your new Personal Greeting.
   • Press [1] to accept.
   • Press [3] to erase this Personal Greeting and use the Default System Greeting instead. Press [1] to continue without recording a new Personal Greeting. Press [2] to record a new Personal Greeting.

To activate your Personal Greeting (if Default System Greeting is activated), from the Main Menu:

1. Press [4] for Personal Options.
2. Press [2] for Greetings.
3. Press [8] to turn Personal Greeting on.
4. Press [1] to activate Personal Greeting.

Busy Greeting (Communication Station Plus only)

Record a Busy Greeting and you can let callers know that you’re on another call. Here’s an example: “You’ve reached the Kekoas. We’re on the phone right now but if you leave your name, number, and a brief message, we’ll return your call as soon as possible. Aloha.”

To activate and record/change your Busy Greeting:

1. At the Main Menu, press [4] for Personal Options.
2. Press [2] for Greetings.
3. Press [2] to record/change your Busy Greeting. The service will play your current Busy Greeting.
   • Press [1] to keep this Busy Greeting.
   • Press [2] to record a new greeting. Begin recording after the tone. The system will replay your Busy Greeting. Press [1] to accept.
   • Press [3] to erase this Busy Greeting. Press [1] to continue without recording a new Busy Greeting. Press [2] to record a new Busy Greeting.

NOTE If you do not record a Busy Greeting, your personal Greeting or Default System Greeting will play when you are on another call.

Alternate Greeting

You can use an Alternate Greeting to leave a special message for a specific length of time. Simply reactivate your Personal Greeting when the message is no longer needed. Here’s an example of an Alternate Greeting: “You’ve reached the Smiths. If you’re calling about the school play, it’s been rescheduled for Saturday. If you need more information, leave your name, number, and a brief message and we’ll call you as soon as we can. Aloha.”

To activate and record/change your Alternate Greeting:

1. At the Main Menu, press [4] for Personal Options.
2. Press [2] for Greetings.
3. Press [4] to record/change your Alternate Greeting. The service will play your current Alternate Greeting.
   • Press [1] to keep this Alternate Greeting.
   • Press [2] to try again. Begin recording after the tone. The system will automatically replay your Alternate Greeting. Press [1] to accept.
   • Press [3] to erase this Alternate Greeting. Press [1] to continue without recording a new Alternate Greeting. Press [2] to record a new Alternate Greeting.

To toggle between Alternate and Personal Greetings:

1. At the Main Menu, press [4] for Personal Options.
2. Press [2] for Greetings.
3. Press [5] to toggle your Alternate Greeting. Press [8] to toggle your Personal Greeting.

Paging Notification

(Communication Station Plus only)

When you’re not home, you can be notified of new messages on your pager. If you do not access Home Voicemail to review the message, the system will then make two additional attempts to page you in 15-minute intervals (total of three attempts in 30 minutes). The callback number displayed on your pager will be your Home Voicemail system access number.

To turn Paging Notification on:

1. At the Main Menu, press [4] for Personal Options.
2. Press [1] for Personal Profile.
3. Press [3] for Paging Options.
4. Press [1] to receive all messages. -OR Press [2] to receive only urgent messages. Callers must press [4] at the end of their message to mark it “urgent.” You may choose to inform callers of this in your Personal Greeting. -OR Press [3] to disable Paging Notification.

NOTE

1. The incoming caller does not have to know your pager number to reach you-only your home telephone number.
2. Available only with local or toll-free pager numbers.

Special Delivery (Remote Call Notification)

(Communication Station Plus only)

When you are away from the office, Special Delivery will call you at the telephone number you specify (single attempt, no retry) to inform you when a new message arrives in your mailbox. You enter your mailbox Passcode to hear your message play.  You control Special Delivery by setting:

• The telephone number where you can be reached (destination number).
• Notification for all or only messages marked “urgent” by your callers.
• The earliest and latest times to be notified.

To turn Special Delivery on/off:

1. At the Main Menu, press [4] to select Personal Options. (To reach the Main Menu during message review, press [*].)
2. Press [1] for Personal Profile.
3. Press [4] for Special Delivery.
4. Press [1] to activate/deactivate Special Delivery.
   • If service is off, press [1] to turn on.
   • If service is on, press [2] to turn off.
5. Press [1] to be notified for all messages. Press [2] for urgent messages only. Press [3] to disable notification.

To set/change your Special Delivery number:

1. At the Main Menu, press [4] to select Personal Options. (To reach the Main Menu during message review, press [*].)
2. Press [1] for Personal Profile.
3. Press [4] for Special Delivery.
4. Press [2] to set/change Special Delivery telephone number (local or toll-free only).
   • Press [1] to keep this number. Press [2] to try again. Press [3] to delete. When prompted, enter your new Special Delivery number. If you wish to continue without entering a Special Delivery number, press [#].

To set/change your Special Delivery schedule:

1. At the Main Menu, press [4] to select Personal Options. (To reach the Main Menu during message review, press [*].)
2. Press [1] for Personal Profile.
3. Press [4] for Special Delivery.
4. Press [3] to set/change Special Delivery schedule. (The earliest and latest times each day you wish to be notified.)
   • Press [1] to change start time.
   • Press [1] to keep your current start time.
   • Press [2] to try again. When prompted, use standard time (Do not use military time.) to enter new start time, then press [#] . Example:       [8] [2] [0] [#] = 8:20 [1] [2] [4] [5] [#] = 12:45
   • Press [1] for AM delivery, press [2] for PM delivery.
   • Press [2] to change end time.
   • Press [1] to keep your current end time.
   • Press [2] to try again.
   • Press [3] to change the days of week.
   • Press [1] to use on weekdays only.
   • Press [2] to use seven days a week.
   • Press [3] to choose which days to use. Enter the days you wish to use Special Delivery. Monday = [1] Tuesday = [2] Wednesday = [3] Thursday = [4] Friday = [5] Saturday = [6] Sunday = [7] Press [#] when finished, then [1]. For example, if you wish to use Special Delivery on Monday, Tuesday and Friday, press [1] [2] [5] [#] then press [1] to confirm.

Individual Mailboxes

(Communication Station Plus only)

Individual Mailboxes is a useful feature that lets individual family members or roommates get their messages in separate, private mailboxes. To leave a message in an Individual Mailbox, callers must use a touch-tone phone.

Callers with rotary phones can only leave messages in the Main Mailbox. Before adding Individual Mailboxes to your service, make sure you turn off Automatic Log-In

How to add or delete Individual Mailboxes

To create your Individual Mailbox Passcodes, Individual Mailbox owner’s names and Main Mailbox Greeting:

1. Press [4] at the Main Menu to select Personal Options.
2. Press [4] to add or delete an Individual Mailbox.
3. Press [1] to add a new Individual Mailbox. Press [2] to delete an Individual Mailbox. If adding an Individual Mailbox:
4. Record your Name. Press [#] when finished.
5. Press [1] to confirm your Name.
6. A Passcode will be assigned (you can change it later when you access your Individual Mailbox).

Message Inventory

When you log into the main mailbox, the number of new messages in each of the individual mailboxes is given. Each mailbox is identified by the name recording or mailbox number of the Individual Mailbox. When you log into an Individual Mailbox, you will only receive an inventory of the number of messages in that mailbox.

How to access Individual Mailboxes

Direct access:

1. Dial your access number.
2. Enter your 10-digit home telephone number plus the 1-digit extension number, then press [#].
3. Enter your Passcode (initially, it is the same as your 1-digit extension number), then press [#].

Access from the Main Mailbox

1. At the Main Menu, press [*] to access an Individual Mailbox.
2. Enter your 10-digit home telephone number plus the 1-digit extension number, then press [#].
3. Enter your Passcode (initially, it is the same as your 1-digit extension number), then press [#].

How to retrieve your messages from an Individual Mailbox

1. Access your Individual Mailbox.
2. Press [1] to listen to messages.
3. Your first message will begin playing.
   • Press [1] to repeat the message.
   • Press [2] to save the message.
   • Press [3] to erase the message.
   • Press [7] to skip back 10 seconds during the message.
   • Press [9] to skip ahead 10 seconds during the message.

Individual Mailbox Main Greeting

You can change your Main Greeting so that callers know how to reach Individual Mailboxes. Here’s an example: “You’ve reached the Chongs. To leave a message for Rebecca, press [1]; for Trish, press [2]; for Nathan, press [3]; or for Blue Sky Publishing, press [4]. Otherwise, please leave a message after the tone. Aloha.”

NOTE If you are adding several Individual Mailboxes at a time, wait until all are added before recording your Main Greeting.

Personal Receptionist

(Communication Station Plus only)

You can give your callers the ability to transfer from your mailbox to another telephone number (local or toll-free number only) when you are not available. You can easily set up and activate this feature at any time. Each Submailbox can have its own Personal Receptionist number.

In your Personal Greeting, tell your caller to press [0] to transfer to the number you’ve selected. Here’s an example: “Hi, this is Ben. I can’t take your call right now but if you’d like to leave a message, wait for the tone. Or you can reach me at my mobile phone by pressing [0].”

To set/change your Personal Receptionist number:

1. At the Main Menu, press [4] to select Personal Options.
2. Press [5] for telephone numbers.
3. Press [2] to set/change your Personal Receptionist number. The service will play your current Personal Receptionist target telephone number, if one exists.
   • Press [1] to keep it and return to the Personal Options Menu.
   • Press [2] to change it.
   • Enter your new 10-digit Personal Receptionist telephone number. (local or toll-free number only).
   • Press [1] to keep it and return to the Personal Options Menu.
   • Press [3] to delete it.

Optional Services

Ring Count Change¹

Ring Count Change lets you choose how quickly your calls are answered by Home Voicemail. You can change this setting as often as you like. Depending on your location, you will designate this setting either by the number of rings or the number of seconds.

¹This service is available for a small additional monthly fee for My Messages, Communication Station and Communication Station Plus.

To set up Ring Count Change:

Number of Rings	Number of Seconds
2	10
3	16
4	20
5	28
6	34
7	40
8	46
9	52

1. Lift handset, and press [5] [8] [#]
   • If you hear three short bursts of dial tone, the system is prompting you to enter the number of rings you want to hear before the call is forwarded to your mailbox. You can set the number of rings from 2-9. For example: If you want your phone to ring twice before the call is forwarded to your mailbox, press [2]; if you want your phone to ring 5 times, press [5] . -OR-
   • If you hear a normal dial tone, the system is prompting you to enter the number of seconds you want your phone to ring before the call is forwarded to your mailbox. (Refer to the rings-to-seconds conversion chart below to set the number of rings.) For example: If you want your phone to ring twice before the call is forwarded to your mailbox, press [1] [0]; if you want your phone to ring 5 times, press [2] [8] .
2. You will hear another stutter dial tone, or a confirmation signal, either of which confirms your selection.
3. Hang up.

NOTE Choosing 9 rings is like turning off Home Voicemail, as most callers will hang up before the ninth ring.

Visual Message Waiting Indicator/FSK²

In addition to the stutter dial tone feature which is compatible with all touchtone telephones, you can receive visual notification with Visual Message Waiting Indicator/FSK. This is a signal that generates a flashing light on FSK-compatible telephone equipment that indicates you have a new message.

Not all telephones are FSK-compatible, even if they are equipped with a flashing light to indicate a new message. If the light on your phone doesn’t flash when you receive new messages, just call 643-3456 and we can arrange to have it fixed for you.

NOTE Visual Message Waiting Indicator/FSK is not available in all areas.

²This optional service carries no additional charges.

 

 

Terms and Conditions of Hawaiian Telcom Voice Messaging Services

These Terms and Conditions will govern your Hawaiian Telcom Voice Messaging Services (“the Services”) and replace any prior Terms and Conditions for the Services.

Charges In addition to the monthly recurring charges for the Services, application and/or service order charges may apply. Such telephone service charges include, but are not limited to, (i) if you subscribe to Message Rate or Measured Service, message unit or usage charges for calls forwarded to your mailbox and for calls made from your telephone service location to listen to, send, reply to, or copy messages, or to perform any other activities in connection with the Services, and (ii) if, while away from your telephone service location, you call your mailbox, local or toll service charges. Monthly charges may also apply to forward calls from your telephone line to your voice mailbox. In addition to the charges for the Services, you are solely responsible for payment of long distance, toll and other telecommunications charges incurred through use of the Services. Hawaiian Telcom shall not be liable for any such charges. You may not charge any calls to the service access number or mailbox number, or otherwise use the Service(s) in a fraudulent manner. You are solely responsible for selection, implementation and maintenance of security features for defense against unauthorized use of the Services, associated telephone services, and applicable charges. Payment for all charges will be due according to the terms stated on your bill.

Changes in charges, Terms and Conditions Hawaiian Telcom shall have the right (i) to determine the availability of the Services, and (ii) to add, withdraw or change the Services and their features, their functions, and the manner in which they are provided, at any time. Provision of the Services is also subject to availability of facilities. Hawaiian Telcom may change the Terms, Conditions and/or charges for the Services at any time. Use of, or payment for, the Services after the changes become effective will be deemed to be assent by you to the change(s).

Tariff application In the event that the Services are at any time subject to tariffs filed with, or regulations of, an applicable state or federal commission, then such tariffs and regulations shall govern the provision of such Services and in the event of any conflict, shall take precedence over any inconsistent Terms, Conditions or charges.

Limited Warranty If the Services do not perform substantially as described to you in the written information provided by Hawaiian Telcom to you, Hawaiian Telcom will repair the Services, at its expense. This warranty does not apply to failures in performance due to acts of God or other causes beyond the reasonable control of Hawaiian Telcom or misuse or abuse of the Services by you or other persons. THE FOREGOING WARRANTY IS EXCLUSIVE AND NONTRANSFERABLE. HAWAIIAN TELCOM DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE.

Maintenance At various times, Hawaiian Telcom will perform routine maintenance on its equipment and facilities that will temporarily render the Services unavailable for use by you. Hawaiian Telcom will attempt to notify you in advance of performing such maintenance by leaving a voice message in your voice mailbox, or otherwise. Hawaiian Telcom shall have no liability as a result of the unavailability of any Services due to the performance of such routine maintenance.

Service interruptions Except for routine maintenance, if Services that are subject to a monthly charge are interrupted, due to any cause other than the act or omission of you, a member of your household, your employees or agents, or a failure of facilities provided by you, for a period exceeding twenty-four (24) consecutive hours, Hawaiian Telcom shall credit you the monthly charges for the Services, pro-rated, for the period of time of the interruption in excess of the twenty-four (24) consecutive hour period. Service interruptions begin at the time you notify Hawaiian Telcom of the interruption.

Limitation of liability Hawaiian Telcom’s liability for any claim or damages arising in connection with the Services (including, but not limited to, claims or damages arising in connection with any interruption or other fault, failure, error or deficiency, in the Services), shall not exceed $25.00, plus a refund of the pro-rated charges actually paid for the Services which give rise to the claim or damages. Hawaiian Telcom shall not be liable for any special, indirect, incidental, or consequential damages, including, but not limited to, loss of use, business, profits, data, or messages, or other commercial or economic loss. Hawaiian Telcom shall not be liable for any delay or failure to perform its obligations if such delay or nonperformance arises in connection with any requirement of law or government regulation or order, any action of a governmental entity, acts of God, acts of third parties, fires, floods, epidemics, strikes or other labor disputes, inability to obtain necessary equipment, parts or repairs thereof, freight embargoes, unusually severe weather, or any cause beyond the reasonable control of Hawaiian Telcom. The limitations of and exclusions from liability stated in this section “Limitation of Liability” shall apply whether claims are brought in contract, warranty, tort (including Hawaiian Telcom’s negligence), or otherwise.

Indemnification You agree to indemnify and hold Hawaiian Telcom harmless from and against any and all liability, claims, damages, fines or penalties (including attorney fees) that may be sustained by reason of your failure to comply with federal, state and local laws, regulations and codes.

Termination You are responsible for payment of all charges incurred for Services provided prior to termination. You may notify Hawaiian Telcom at any time that you wish to terminate the Services. Hawaiian Telcom will terminate the Services within thirty (30) days of receiving notification. Hawaiian Telcom may terminate its provision of Services at any time, without cause, upon notice to you. Unlawful, fraudulent or abusive use of the Services may result in the discontinuance of the Services.

General provisions These Terms and Conditions shall be governed by the laws of the state in which the Services are provided. In the event that any provision of these Terms and Conditions shall be invalid or unenforceable, such invalidity or unenforceability shall not invalidate or render unenforceable any other provision of these Terms and Conditions, and these Terms and Conditions shall be construed as if they did not contain such invalid or unenforceable provision. The Services may not be used to make communications which are unlawful or harassing, or to make unsolicited communications to persons with whom you do not have an established relationship or who have notified you that they do not wish to receive communications from you.

YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS AND CONDITIONS AND AGREE THAT IF, AFTER YOU RECEIVE THEM, YOU ORDER, USE OR PAY FOR ANY OF THE SERVICES, THE TERMS AND CONDITIONS AND ANY SUBSEQUENT CHANGES SHALL CONSTITUTE OUR ENTIRE AGREEMENT WITH YOU. THESE TERMS AND CONDITIONS GIVE YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE-TO-STATE.