Voicemail User Guide

Article Quick Summary

Voicemail User Guide - Quick Start Version - Shortcuts and Information

Hawaiian Telcom Basic Voicemail User Guide

Getting your voicemail service started only takes a minute or two.

1. Lift the handset and dial your access number.  If you don’t know your access number, dial your own telephone number and press [*] when the greeting begins.
2. Enter your password.  The first time you access voicemail, your password is the last four digits of your telephone number.
3. Follow the simple voice prompts to set up your personal greeting and new password.

Retrieving Messages

You know you have new messages when you hear a stutter tone. Just dial your access number (or dial your own home number and press when the greeting begins) and enter your password to retrieve your messages.

Help

If you have questions about the operation of your Basic Voicemail call 643-4411. We can easily explain how the services and features are used and answer any further questions you may have.

Repair

If you need repair assistance, call 611. We are available 24 hours a day, 7 days a week to answer your repair calls.

Accessing Your Voicemail

From Your Phone:

• When you pick up your phone you will hear a stutter dial tone if you have new messages.
• Dial your Access Number.
• Enter your Password, then press [#]. If Automatic Password Entry is on, this step will be skipped.

Away From Your Phone:

• Dial your Access Number.
• Enter your Password, then press [#].
• Enter your Basic Voicemail telephone number, then press [#].

Retrieving Your Messages

• At the Main Menu, press [1]. Your first message will begin playing. (In some areas, messages automatically begin playing without pressing [1].)

Act on the message accordingly:

• Press [1] to repeat this message.
• Press [2] to save the message.
• Press [3] to erase the message.

In some areas you can:

• Press [#] to skip the messages and save as new.
• Press [7] to rewind 10 seconds.
• Press [9] to fast forward 10 seconds.

If you erase by mistake

Before exiting your message box, you will be given the option to hear any erased messages. At that time, you may again listen and save the message. Erased messages are not retrievable once you exit the service.

Customizing Your Business Voicemail Service

To change your Password

• At the Main Menu, press [8] to select Feature Options.
• Next press [1] for Password Options.
• Press [1] again to change your Password.
• Enter your new private Password as a 4-to 13-digit number, then press [#]. Example: To enter the Password [9] [5] [0] [1] [4], press [9] [5] [0] [1] [4] [#]. The service will repeat your new Password.
• Press [#] to confirm your new Password, or press [*] to cancel and start over.

Automatic Password Entry

By simply turning Automatic Password Entry on, you can access voicemail from your phone without entering your password.

To turn Automatic Password Entry ON or OFF

• At the Main Menu, press [8] to select Feature Options.
• Next press [1] for Password Options. The service will announce if Automatic Password Entry is on or off.
• Press [3] to change the current setting.

The service will confirm the change.

Personalizing Your Greeting

• At the Main Menu, press [8] to select Feature Options.
• Press [2] to review or change your recorded greeting. The service will play the greeting callers currently hear.
• To keep this greeting, press [#], or to record a new greeting:
  • Press [5] to begin recording.
  • After the tone, record your new greeting (up to two minutes).
  • Press [#] when finished recording.

If you’ve recorded a new greeting, the service will automatically play it back.

• Press [#] to confirm your new greeting, or press [*] to cancel and start over.

Voicemail Tips

• Messages are only saved for two weeks. After two weeks, messages are erased. If you re-save a message the day before it should be deleted, it will still be deleted.
• Once you record a Personal Greeting, you cannot go back to the system greeting.
• There is a 20 message limit on the number of new and saved messages you can have.
• At any time, you may press [0] to repeat your current choices or press [*] to cancel.
• Your voicemail service periodically will be unavailable for use during late evening hours for general maintenance. We hope this will not inconvenience you.

Your Password:

• Must consist of 4-to 13-digits and cannot contain [*] or [#].
• Should not begin with [0].
• Should not be the same as your phone number.

Ring Options

Basic Voicemail Service can be customized with two Ring Options. If you’ve purchased either, or both, of these services, you can use them as follows:

Audible Ring Bursts

(Available in most areas)

To turn ON:

• Lift handset.
• Press [8] [1] [#]. You will hear 2 short bursts of dial tone, followed by continuous dial tone.
• Hang up.

To turn OFF:

• Lift handset.
• Press [8] [2] [#]. You will hear 2 short bursts of dial tone, followed by continuous dial tone.
• Hang up.

Customer Controllable Ringing

(Not available in all areas)

Now you can choose the number of times your phone will ring before it is answered by voicemail.

To Use:

1. Lift handset.
2. Press [5] [8] [#]. You will hear three short bursts of dial tone, followed by continuous dial tone. In some locations, you must press [*] [5] [8].
3. You will hear another stutter tone, or a confirmation signal, either of which confirms your selection.
4. Hang up the handset.

If you hear three short bursts of dial tone, the system is prompting you to enter the number of rings you want to hear before a call is forwarded to voicemail. You can set the number of rings from 2 – 9.

FOR EXAMPLE

If you want your phone to ring twice before the call is forwarded to voicemail, press [2].

If you want your phone to ring 5 times, press [5].

If you hear a normal dial tone, the system is prompting you to enter the number of seconds you want your phone to ring before the call is forwarded to voicemail. Use the following chart to convert the number of rings to seconds:

FOR EXAMPLE

If you want your phone to ring twice before the call is forwarded to voicemail, press [1] [0]. If you want your phone to ring 5 times, press [2] [8].

Choosing 9 rings is like turning off your voicemail as most callers hang up before the ninth ring. However, if you are on the phone, your voicemail will continue to answer your calls quickly.