What to Do When Service Is Impacted by Severe Weather Conditions
Stay Informed on Power Restoration
Keep updated with your electric company on the status of power restoration. Please note that many of our products and services require electricity to operate. If power is lost, you won’t have access to these services until it is restored. Once power is restored, your services should resume. If not, you can also try rebooting your equipment by powering it off and then back on, which may resolve the issue.
Below are additional links to help you quickly restore your Hawaiian Telcom services at home once power is back:
Keep Phone Lines Open
We encourage customers to minimize non-essential calls during severe weather events to keep lines open for emergencies.
Exercise Caution Around Downed Lines
If high winds cause Hawaiian Telcom cables to fall, your service may not be affected unless the cables are severed. For your safety, avoid touching downed lines, as they could be active power lines and dangerous. Moving these lines could also delay restoration efforts.
Report Damaged Cables and Poles
If you see any fallen utility poles or cables, please report them immediately to our 24-Hour Customer Service Center at (808) 643-6111 or chat with us online.
Additional Information for Business Customers
- Monitor Your Battery Backup System Business Phone Line customers have up to 8 hours of battery backup. Click here for information on how to monitor your battery backup system.
- Redirect Incoming Business Calls Hosted Voice users can use Broadworks Anywhere to redirect incoming business calls to mobile or fixed lines. Please note that your network equipment is supported by a UPS that protects against power surges and brownouts only.
- Stay Connected with WiFi or LTE Hosted UC customers can continue to receive incoming calls on WiFi or LTE-enabled devices.
How to Contact Us
Weather Resources
For more information and the latest updates on extreme weather in Hawaii, visit the NOAA website for reliable and timely information. You can also tune in to your island’s weather radio broadcast or call the numbers below to stay informed.