Google Wifi Setup and Support
Frequently Asked Questions
- What is Google Wifi?
- Google Wifi Self-Install Video
- How do I get a Google Wifi gateway instead of another type of gateway?
- Can I use the Google Wifi gateway if I am also a Fiber TV customer?
- What are the requirements to get a Google Wifi gateway?
- Can I set up a Google account with my own email address?
- What do all of the colors that light up on the Google Wifi point mean?
- How many devices can I connect to my Google Wifi gateway?
- What do I do if I need technical support help using my Google Wifi gateway?
- Google Wifi Guide
What is Google Wifi?
The Google Wifi gateway, also known as a point or puck, provides a WiFi solution allowing customers to stream and download without missing a beat. With Hawaiian Telcom’s Premier package you get Whole Home WiFi where multiple Google Wifi points work together to create a "mesh network" - providing consistently strong coverage in every room, for every device. Google Wifi can be set up as a single router, but it's easy to add more WiFi points to your network as your needs change.
Google Wifi Self-Install Video
Hawaiian Telcom uses the most advanced fiber optic technology to deliver Fiber Internet to your home. Here's how to self-install your Google Wifi Point:
How do I get a Google Wifi gateway instead of another type of gateway?
During your Hawaiian Telcom Internet service installation, the technician will install a single Google Wifi device. If you’re a Premier Internet package customer, in addition to the Google Wifi device you’ll also get a professional assessment of the WiFi coverage in your home (additional Google Wifi devices will be installed as needed to ensure maximum connectivity), 24X7 local technical support and our Internet Safeguard product for only $10.00 more a month.
If you are interested in adding Premier, call or chat to place your order today and we’ll schedule a technician to visit your home as soon as possible. You can also visit hawaiiantel.com/premier for more information.
Can I use the Google Wifi gateway if I am also a Fiber TV customer?
At this time, the Google Wifi point is not available with Hawaiian Telcom TV service.
What are the requirements to get a Google Wifi gateway?
To be eligible for a Google Wifi gateway from Hawaiian Telcom, you must be a Fiber Internet customer, have an Android v 6.0 or iPhone iOS 12.0 or greater to install the Google Home app and a Google account. Customers requiring static IP addresses are ineligible for a Google gateway. If you have Hawaiian Telcom TV, you’re ineligible for the Google Wifi Gateway.
Can I set up a Google account with my own email address?
Yes. To set up a Google account using your existing email address instead of a Gmail address, follow these steps:
- From an Internet-connected device and any browser, go to google.com and click Sign In
- Click Create Account and select For Myself
- Enter First and Last Name
- Below the User Name field, select the Use my current email address instead option.
- Enter your current email address
- Enter and confirm your password
- Click Next
- Verify your email address with the code sent to your existing email
- Click Verify
What do all of the colors that light up on the Google Wifi point mean?
Here’s a chart showing the different colors and functions.
How many devices can I connect to my Google Wifi gateway?
There are two hardwired Ethernet ports on the bottom of the Google Wifi point. You can connect as many wireless devices as you like, with the understanding that performance suffers as the number of devices increases. If you require more than one hardwire port, Hawaiian Telcom will provide one 4-port switch to accommodate.
What do I do if I need technical support help using my Google Wifi gateway?
A Hawaiian Telcom technician will troubleshoot your problems and provide the best solution for you. If Hawaiian Telcom is unable to resolve your issue or concern, the agent will contact Google on your behalf and transfer you to Google Support. Or you can visit support.google.com/wifi
Google Wifi Guide
The Google Wifi guide below can assist you in using your new Google Wifi gateway.