Fixing Your Open Relay Acocunt in Entourage 11
Article Date: 09/15/2009
Article Quick Summary
These steps will show you how to configure the settings on your e-mail address other than your @hawaiiantel.net address (formerly @verizon.net). This could be hosted domains such as kai@surfco.net or web mail addresses such as kai@gmail.com) you may be using a Verizon Open Relay SMTP address to send email. Read the steps below for detailed instructions on how to fix this issue in Entourage 11.
Entourage 11 Configure
![](/Portals/0/images/Knowledgebase/entourage_mac[1].gif)
1. Begin with opening Entourage
![](/Portals/0/images/Knowledgebase/entourage11-openrelaycfg-001.gif)
2. Click on the Entourage menu and click Account Settings...
![](/Portals/0/images/Knowledgebase/entourage11-openrelaycfg-002.gif)
3. Click on the Hawaiian Telcom account and click the Edit icon at the top
![](/Portals/0/images/Knowledgebase/entourage11-openrelaycfg-003.gif)
4. You will only need to change your SMTP Server information from outgoing.verizon.net to smtp.hawaiiantel.net
5. Next click on the Click here for advanced sending options button
![](/Portals/0/images/Knowledgebase/entourage11-openrelaycfg-004.gif)
6. You will only need to add @hawaiiantel.net to the end of your pre-existing Account ID. DO NOT CHANGE YOUR PASSWORD
7. Click OK to accept all changes and finalize the configuration