Fixing Your Open Relay Account in Thunderbird
Article Date: 09/15/2009
Article Quick Summary
These steps will show you how to configure the settings on your e-mail address other than your @hawaiiantel.net address (formerly @verizon.net). This could be hosted domains such as kai@surfco.net or web mail addresses such as kai@gmail.com) you may be using a Verizon Open Relay SMTP address to send email. Read the steps below for detailed instructions on how to fix this issue in Thunderbird.
Thunderbird
![](/Portals/0/images/Knowledgebase/thunderbird logo.gif)
1. Begin by opening Thunderbird
![](/Portals/0/images/Knowledgebase/tbird-openrelaycfg-001.gif)
2. Click on Tools in the main pull-down menu then select Account Settings...
![](/Portals/0/images/Knowledgebase/tbird-openrelaycfg-002.gif)
3. Click Outgoing Server (SMTP) in the navigation pane on the left
![](/Portals/0/images/Knowledgebase/tbird-openrelaycfg-003.gif)
4. You will only need to change the information in the Server Name field from outgoing.verizon.net to smtp.hawaiiantel.net
5. Be sure to:
- Add @hawaiiantel.net to your user name in the User Name field
- Check the box labeled Use Name and Password
6. Lastly click OK to finish the configuration