Fixing Your Open Relay Account in Outlook Express 5/6
Article Date: 09/15/2009
Article Quick Summary
These steps will show you how to configure the settings on your e-mail address other than your @hawaiiantel.net address (formerly @verizon.net). This could be hosted domains such as kai@surfco.net or web mail addresses such as kai@gmail.com) you may be using a Verizon Open Relay SMTP address to send email. Read the steps below for detailed instructions on how to fix this issue in Outlook Express 5/6.
Outlook Express 5/6
![](/Portals/0/images/Knowledgebase/outlook_express logo.gif)
1. Begin by opening up Outlook Express
![](/Portals/0/images/Knowledgebase/oe5-openrelaycfg-001.gif)
2. Click Tools in the main pull-down menu then select Accounts...
![](/Portals/0/images/Knowledgebase/oe5-openrelaycfg-002.gif)
3. Click your account once to select it then click Properties on the right side
![](/Portals/0/images/Knowledgebase/oe5-openrelaycfg-003.gif)
4. Click the Servers tab
5. Change the Outgoing mail (SMTP) Server name from outgoing.verizon.net to smtp.hawaiiantel.net
6. Check the My server requires authentication box
7. Next click the Settings.. button
![](/Portals/0/images/Knowledgebase/oe5-openrelaycfg-004.gif)
8. You will only need to add @hawaiiantel.net to the end of your pre-existing username. DO NOT CHANGE YOUR PASSWORD
9. Click OK
10. Click Close in the Accounts window to finalize the configuration