Standard Rates for Hawaiian Telcom Services

Standard Monthly Rates for Hawaiian Telcom TV and Internet Services Note: Taxes, surcharges and other fees apply. Rates, rate plans & offers subject to change or termination at any time. Other terms, conditions, and restrictions apply.

Note: Taxes, surcharges and other fees apply. Rates, rate plans & offers subject to change or termination at any time. Other terms, conditions, and restrictions apply.

For information regarding resolution of complaints or inquiries, billing, as well as changes in fees, charges, deposits, billing practices, programming, installation and service maintenance policies, instructions on how to use the TV service, channel position or programming carried on the system, or other terms and conditions of service, please refer to hawaiiantel.com/tv. If you have questions, or experience any problems with your Hawaiian Telcom TV service or bill, call us at (808) 643-3456 and we’ll work with you to resolve your issue quickly. If our Customer Service Center cannot resolve your problem, please call Customer Relations at (808) 643-3377. If you are still not satisfied with our resolution of your issue, you may contact the State Cable TV Division at (808) 586-2620 or PO Box 541, Honolulu, HI 96809.
 

Hawaiian Telcom TV Service Centers

Kapolei Service Center
91-979 Kamaaha Avenue Kapolei, HI 96707 
Mon - Fri 8:00am - 5:00pm
Sat 9:00am - 5:00pm 

Downtown Service Center
1177 Bishop Street Honolulu, HI 96813
Mon - Fri 8:00am - 5:00pm
Sat 9:00am - 5:00pm

Contact Us
We're available 24/7.
Customer Service: (808) 643-3456
Technical Support: (808) 643 - 6111
 

*Single Line Suspension or Restoral of Service will be $30.00, per line charge for Multi-Line Suspension or Restoral of Service will be $31.50 for the first line and $23.00 for each additional line. **A late payment fee of $15.95 or 1.5% per month, whichever is higher (provided the late payment fee will not exceed the maximum amount permitted by law) will be applied to any outstanding balance more than 60 days past the invoice date. Overdue balances of less than $10.00 will have the late payment fee waived. Late payment fees will not be assessed on taxes or unpaid late fees.

†o The Gateway Fee covers the maintenance of our Hawaiian Telcom network and allows our customers to use the gateway with guaranteed maintenance, support and exchange of the Wireless Gateway in the case of a malfunction of the equipment for the life of their service.

The Hawaiian Telcom provided gateway is required for Hawaiian Telcom TV customers and cannot be substituted with a customer provided gateway. Proprietary IP settings and obligations to the content providers prevent the use of a customer provided gateway with Hawaiian Telcom TV service. Use of a customer provided gateway will result in technical issues including complete loss of TV service that cannot be resolved until the gateway is replaced with the Hawaiian Telcom provided gateway. Customers will be responsible for repair costs should a dispatch be required to resolve trouble that is the result of the use of their own gateway with Hawaiian Telcom TV service.

The Hawaiian Telcom provided gateway is recommended for High-Speed Internet customers although customers may choose to use their own gateway. Use of a gateway other than the one provided by Hawaiian Telcom for High-Speed Internet could result in limited availability of technical support based on where the issue is found in the home network, and will likely increase repair costs should a dispatch be required to resolve trouble. Should you decide to use your own gateway the provisions of Section 10, Terms of Service applies.