Business Service Terms and Conditions

Terms & Conditions

Service Terms and Conditions for Hawaiian Telcom products.

Hawaiian Telcom Terms of Service for Business Customers

Business Voice – Free Business Internet for 5 Years
Limited time offer. Receive free Business Internet when purchasing Business Voice. Qualifying Free Internet speeds are up to 50 Mbps where available. Requires a 4 user minimum and 5 year service agreement to qualify. This offer includes Business grade Polycom VVX model IP Phones, Integrated Access Device and Ethernet switches that are fully managed and maintained for the term of service with unlimited local and long distance within the U.S., Puerto Rico and Canada. This promotion may not be combined with any other promotional or pricing offer. Taxes and surcharges and fees apply. Other restrictions apply. ©2017 Hawaiian Telcom

Business Voice + free collaboration upgrade
Limited time offer. Free collaboration upgrade package is valid when purchasing Business Voice, which includes voice and internet service. Cost per user is based on a 5 year term with a minimum commitment of 4 user seats. Offer is valid for new customers of Business Voice only. Subject to location, availability and contract terms. Other terms, conditions and restrictions apply. See hawaiiantel.com/business for full details. ©2017 Hawaiian Telcom

Free Secure Internet Protection for Life
Free Secure Internet Protection for life when you upgrade your Business High-Speed Internet speed offer or $59.99/mo offer for Advantage 11 Mbps High-Speed Internet plus free Secure Internet Protection for life offer ends on July 31, 2017. Pricing, promotions, and features subject to location, availability and contract terms. Pricing does not include taxes, fees and assessments. This promotion may not be combined with any other promotional or pricing offer. Hawaiian Telcom reserves the right to modify or cancel this promotion at any time. “Free Secure Internet Protection For Life” requires a new or upgraded Business High-Speed Internet service and is subject to adjustment in order to comply with regulatory, judicial or other requirements. Any changes to the service or account cancels promo eligibility. Other terms, conditions and restrictions apply. ©2017 Hawaiian Telcom

Business All-in-One
Early Termination Fees. The User Minimum is set forth in the attached Quotation. Customer agrees to maintain this User Minimum throughout the Service Period. If Customer falls below the User Minimum prior to expiration of the Service Term, Customer shall pay, within 30 days of such termination, an early termination fee for each user less than the User Minimum. The termination charge will equal 50% of the base (undiscounted/standard) monthly recurring charges for the remainder of the Service Period (“User Minimum Fee”).

The Business All-in-One bundle requires HTSC provided Broadband service. Customer agrees to maintain the Broadband service through the Term of the bundle contract. If Customer disconnects the Broadband service prior to the Term expiration date, Customer shall pay, within 30 days of such termination, an early termination fee. The termination charge will equal 50% of the base (undiscounted/standard) monthly recurring charge for the remainder of the Service Period.

If Customer disconnects Broadband service, and this service is part of a Business All-in-One bundle, then Hosted Voice service will also be terminated, and the User Minimum Fees will also be assessed.

Office 365 Free File and Email Migration
Free file and email migration services offer expires March 31, 2017. Valid for customers purchasing new service of Microsoft® Office 365 Essentials and/or Business Premium through Hawaiian Telcom. Customer must purchase a minimum of 4 seats of service and will be subject to a one year agreement with Microsoft for Office 365. Early cancellation penalties will apply. Free file and email migration services includes the migration of user materials – data or materials that you or your Authorized Users provide to the Hawaiian Telcom Premium Helpdesk, including, without limitation, information, emails, contacts, calendars and tasks, libraries, documents, public folders, archive and backup files and other files or folders that you or an Authorized User submit, provide or make available in connection with the Premium Helpdesk Service offering from Hawaiian Telcom. Hawaiian Telcom has no liability for the loss, destruction, or unavailability of any customer data, content, program or application. The offer may not be combined with any other promotional or pricing offer. Limited time offer. Other terms, conditions and restrictions apply. ©2017 Hawaiian Telcom

Office 365 30 Day Free Trial
30-day trial of Microsoft® Office 365 promotion may not be combined with any other promotional or pricing offer. Customer agrees to these terms and conditions if customer decides to use the promotion. Hawaiian Telcom reserves the right to modify or cancel this program at any time. 30-day trial of Microsoft Office 365 is for demonstration purposes and available for new service only. Customer is solely responsible for removing any customer data, content, program or application stored or loaded onto the service prior to the trial expiration and Hawaiian Telcom has no liability for the loss, destruction, or unavailability of any customer data, content, program or application upon expiration of the trial period. Upon expiration of the trial period the customer has the option to purchase the service from Hawaiian Telcom. Limited Time Offer. Other terms, conditions and restrictions apply. ©2017 Hawaiian Telcom

Business Fiber Internet – First Month Free
First month free offer is valid for new service and applicable to fiber speed tiers Extreme, Ultimate, Elite, Fiber 100, Fiber 300, Fiber 500, and Fiber 1 Gig. Discount does not apply to other services purchased with Hawaiian Telcom. One time installation charge (Reg. $199) waived with this promotion upon install may be applied if service is terminated within 12 months. Any change to account or service plan will cancel promotional discount. Other terms, conditions and restrictions may apply. ©2017Hawaiian Telcom