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Contact Us

Please call or email us if you have questions or need help.

Residential Service

Customer Service and Billing Inquiries

643-3456
(877) 482-2211 – Toll Free

TV
Mon – Fri 7:30am – 5:30pm;
Sat 8:00am – 5:30pm

Internet & Phone
Mon - Fri 7:30am – 5:30pm

Wireless
Mon – Fri 8:00am – 5:00pm

Technical Support – Available 24 hours

643-6111

Hawaiian Telcom TV Service Center

Downtown Service Center - 1177 Bishop St.

643-1177

Mon - Fri 8:00am - 5:00pm; Sat 9:00am - 5:00pm


Pearl City Service Center - 1029 Makolu St., Suite D

643-7788

Mon - Fri 10:00am-7:00pm; Sat 10:00am-6:00pm

Business Service

Customer Service and Billing Inquiries

643-4411
(877) 482-4411 – Toll Free

Mon – Fri 8:00am – 5:00pm


Technical Support – Available 24 hours

643-6111

Government Service

Customer Service and Billing Inquiries

643-3211

Mon – Fri 8:00am – 5:00pm


Technical Support – Available 24 hours

643-6111

Yellow Pages

Oahu Directory Distribution Information

833-2018


Yellow Page Directory Dispute Line

539-7500


To Order Directories, Click Here.


Hawaiian Telcom Excavation Desk

546-7746

Excavation Permit Information Available at www.Hawaiiantel.com/excavation. For Permit Assistance Only

Permit Drop-off & Pick-up: 1177 Bishop Street, Main Lobby
Mon - Fri 8:00am - 3:30pm

Community Relations

Customer Relations

643-3377


Media Relations

546-2344


Investor Relations

(808) 546-3475


Other Services

General Information Offices

546-4511


Directory Assistance Local & National

411


Time of Day

643-8463


Fraud, Legal Compliance & Nuisance Call Bureau

643-7111


Pay Phone Services

Public (Coin) Communications Services

643-2782


Pay Phone Repair

643-6111


Customer Owned Pay Telephone Services

643-4411


Addresses

Hawaiian Telcom Headquarters
Hawaiian Telcom
1177 Bishop Street
Honolulu, HI 96813

Bill Payments
Hawaiian Telcom
P.O. Box 30770
Honolulu, HI 96820-0770

Mailing Address
Hawaiian Telcom
P.O. Box 2200
Honolulu, HI 96841